How do we link related tickets - Incident / Problem / Request / Release / Change
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‎12-30-2014 11:26 AM
How do we link related tickets?.Also need steps to
create a problem from Incident,
Request from Incident and Problem
Release from problem / Request
Change from Incident / Problem / Request and Release
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‎01-02-2015 06:19 PM
Hi Rajesh,
You can do this by creating a m2m relationship between these tables.After tat create a UI action (i.e Create Problem) on incident form. Under UI action, by using a javascript call the m2m table which created and insert a record.