How to make it so that Group Managers can Add/Remove Group Members

[pmcain90]

Currently working on making so that Group Managers can Add/Remove Group Members for only the groups they are managers for. I followed the directions from How to configure Group Members (sys_user_grmember) edit capability, so that only the Group Manager i... and it is working for the most part. The issue is that it is not working for groups that have the ITIL role. The manager will try to add a user by using the slush bucket and then the banner will appear saying the job is running but then silently fails and the user is not added. Any ideas on why this would happen for groups with the ITIL role and how to work around this?

[Rafael Batistot]

Hi @pmcain90 

See this post. Might help you 

https://servicenowguru.com/system-definition/group-managers-manage-group-members/#:~:text=This%20sol...

[Ankur Bawiskar]

@pmcain90 

that's expected. the addition/removal happens via backend scheduled job and not immediately if there are lot of records to process and involved system property "glide.ui.schedule_slushbucket_save_for_group_roles"

check below links

What job add or removes role(s) from user(s) of group and why has it been queued? 

Unable to Add Users with HR Roles to Groups When glide.ui.schedule_slushbucket_save_for_group_roles ... 

Adding / removing role to a group with high number of users does not add / remove role to all the us... 

As a workaround

If my response helped please mark it correct and close the thread so that it benefits future readers.

[pmcain90]

The group I am testing with only has 2 users and 2 roles. If I, as the admin try to add a user to the group they are added no problem but if the group manager does it fails. I deactivated the system property, impersonated the group manager and tried to add a new group member. A new banner appeared saying the "User is not authorized to perform this action".