HR Service Delivery Academy is a series of monthly webinars that are conducted by the product team and will focus on variety of topics, including leading practice guidance, deep -dives into product functionality and enhancements, and sneak peaks into the upcoming HRSD innovations.
Note: This page will be updated monthly. Subscribe to this page to get notified on updates.
The registration link for this series is at the bottom of this list.
Session Topic
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Description
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Event Page
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HR Service Delivery H1 2025 Roadmap
(15 January 2025 at 08:00 US Pacific)
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Join ServiceNow experts for a preview of upcoming HR Service Delivery features for the first half of 2025. During this session, we will cover the latest HRSD innovations, including Now Assist for HR, Case & Knowledge Management, and Employee Journey Management. Please note: This session will be under Safe Harbor and recording will not be shared. |
Not Recorded |
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Configuration and Leading Practices for an Enhanced Agent Experience on Configurable Agent Workspace for HR
(12 February 2025 at 08:00 US Pacific)
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Join ServiceNow experts for an HR Agent Workspace walk through of the use cases for common configurations and gain a basic understanding of UI Builder to drive agent engagement and productivity. |
Configuration and Leading practices for AgentWorkspace |
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Discover What’s New: ServiceNow Yokohama Release Highlights for HR Service Delivery
(12 March 2025 at 08:00 US Pacific)
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If you are looking to learn more about what’s new in ServiceNow's HR Service Delivery Yokohama release, this session is for you! Learn more about our latest new features and enhancements which include:
- RTBI and RTBF OOB services
- HRSD triaging dashboard
- Agent workspace improvements
- Updates on Now Assist for HR and much more!
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ServiceNow Yokohama Release Highlights for HR Service Delivery
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Now Assist for HRSD - Deployment Preparation
(9 April 2025 at 08:00 US Pacific)
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Join ServiceNow experts for a walk through of the leading practices to prepare for your Now Assist for HRSD Deployment. |
NAHR deployment preparation |
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May HRSD Academy Cancelled
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June HRSD Academy session is cancelled.
Please reference below link for the K25 on-demand sessions:
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HR Service Delivery Q3 2025 Roadmap
(9 July 2025 at 08:00 US Pacific)
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Join us for a sneak peek of the HR Service Delivery Q3 2025 Roadmap.
Please note: This session will be under Safe Harbor and recording will not be shared.
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Not Recorded |
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Let's Talk Employee Relations!
(13 August 2025 at 08:00 US Pacific)
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Interested in learning more about ServiceNow's Employee Relations offering? Join our experts for an in-depth overview, including a walkthrough of key features and leading practices.
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Let's Talk ER |
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Discover What’s New: ServiceNow Zurich Release for HR Service Delivery
(10 September 2025 at 08:00 US Pacific)
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If you are looking to learn more about what’s new in ServiceNow's HR Service Delivery Zurich release, this session is for you! Learn about our latest new features and enhancements which include: HR MII, Growth and Hiring experience features and Now Assist for HR!
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Zurich Release |
Register for all HRSD Academy sessions.
