HR Service Delivery Academy 2025/2026 and Beyond- Upcoming & Past sessions

[amrithaanayak]

HR Service Delivery Academy is a series of monthly webinars that are conducted by the product team and will focus on variety of topics, including leading practice guidance, deep -dives into product functionality and enhancements, and sneak peaks into the upcoming HRSD innovations.

Note: This page will be updated monthly. Subscribe to this page to get notified on updates.

The registration link for this series is at the bottom of this list.

Session Topic	Description	Event Page
HR Service Delivery H1 2025 Roadmap  (15 January 2025 at 08:00 US Pacific)	Join ServiceNow experts for a preview of upcoming HR Service Delivery features for the first half of 2025. During this session, we will cover the latest HRSD innovations, including Now Assist for HR, Case & Knowledge Management, and Employee Journey Management. Please note: This session will be under Safe Harbor and recording will not be shared.	Not Recorded
Configuration and Leading Practices for an Enhanced Agent Experience on Configurable Agent Workspace for HR (12 February 2025 at 08:00 US Pacific)​	Join ServiceNow experts for an HR Agent Workspace walk through of the use cases for common configurations and gain a basic understanding of UI Builder to drive agent engagement and productivity.​	Configuration and Leading practices for AgentWorkspace
Discover What’s New: ServiceNow Yokohama Release Highlights for HR Service Delivery (12 March 2025 at 08:00 US Pacific)	If you are looking to learn more about what’s new in ServiceNow's HR Service Delivery Yokohama release, this session is for you! Learn more about our latest new features and enhancements which include:  RTBI and RTBF OOB services HRSD triaging dashboard Agent workspace improvements Updates on Now Assist for HR and much more!	ServiceNow Yokohama Release Highlights for HR Service Delivery
Now Assist for HRSD - Deployment Preparation (9 April 2025 at 08:00 US Pacific)​	Join ServiceNow experts for a walk through of the leading practices to prepare for your Now Assist for HRSD Deployment.	NAHR deployment preparation
May HRSD Academy Cancelled
June HRSD Academy session is cancelled. Please reference below link for the K25 on-demand sessions: https://www.servicenow.com/events/knowledge.html?cid=dotcom%3Ak25%3Aall%3Anav%3Areg
HR Service Delivery Q3 2025 Roadmap  (9 July 2025 at 08:00 US Pacific)	Join us for a sneak peek of the HR Service Delivery Q3 2025 Roadmap. Please note: This session will be under Safe Harbor and recording will not be shared.	Not Recorded
Let's Talk Employee Relations! (13 August 2025 at 08:00 US Pacific)	Interested in learning more about ServiceNow's Employee Relations offering? Join our experts for an in-depth overview, including a walkthrough of key features and leading practices.	Let's Talk ER
Discover What’s New: ServiceNow Zurich Release for HR Service Delivery (10 September 2025 at 08:00 US Pacific)	If you are looking to learn more about what’s new in ServiceNow's HR Service Delivery Zurich release, this session is for you! Learn about our latest new features and enhancements which include: HR MII, Growth and Hiring experience features and Now Assist for HR!	Zurich Release
Drive HR productivity from hire to retire with ServiceNow Hiring and Growth Experiences (8 October 2025 at 08:00 US Pacific)	Learn how Hiring and Growth Experiences in ServiceNow HRSD help employees be more productive, managers be more effective, and HR operations drive efficiency - from when an employee joins and throughout their career journey. In this session we will dive into how ServiceNow can help your organization streamline your hiring process and make career growth a natural part of the employee journey.	Hiring and Growth Experience
HR Service Delivery Q4 2025 Roadmap  (12 November 2025 at 08:00 US Pacific)	Join us for a sneak peek of the HR Service Delivery Q4 2025 Roadmap. Please note: This session will be under Safe Harbor and recording will not be shared.	Not Recorded
Demystifying HR Documents in ServiceNow (10 December 2025 at08:00 US Pacific)	If you are looking to learn more about our Employee Document Management and Document Template solutions, this session is for you.  Come join us for an overview of these offering and a walkthrough demo along with leading practices.	HR Documents
New and Improved Alumni Center (14 January 2026 at 08:00 US Pacific)	Engaging former employees, seasonal workers, and others after they have left your organization is critical for HR teams. Whether it is service support, news and information, or even communications regarding new job opportunities, Alumni Center has been revamped to help organizations serve their extended workforce. Join this session to see the latest updates and learn more about Alumni Center.	Alumni Center
Getting Started with Now Assist for HR (11 February 2026 at 08:00 US Pacific)	Starting your Now Assist for HR journey? Join us for this webinar to learn more about the Now Assist capabilities and best practices. Don't miss this opportunity to elevate your employee experience and unlock the full potential of Now Assist for HR!	Getting Started with Now Assist for HR
Resolve HR Case via Agentic AI in HR Service Delivery (11 March 2026 at 08:00 US Pacific)	Join us for a walkthrough of Resolve’s HR case flow via Agentic AI and see how teams can simplify complexity with structured processes, automated triage, and Automation. We’ll explore how Resolve HR Case via Agentic AI helps HR organizations respond faster to employee queries while maintaining accuracy and empathy. You’ll leave with a good understanding of what we offer Out of the Box, resources with actionable steps and Leading practices	Resolve HR case via Agentic
Connect the employee experience from hire to retire with Employee Journey Management (8 April 2026 at 08:00am US Pacific)	The experience employees have when they join, move, or leave not only sets them up for success but the organization as whole. But for many, it ends up being a confusing process, overburdened with context and system switching, unclear timelines, and one-size-fits-all workflows that don't get down to the personal details that make journeys truly personalized and actionable. With Employee Journey Management and AI built into to the entire experience, HR Service Delivery changes this paradigm. Join this session to learn more about how EJM can make a real impact at your organization.	Recording- Employee Journey Management
Discover What’s New: ServiceNow Australia Release Highlights for HR Service Delivery (10 June 2026 @8:00 am US Pacific)	If you are looking to learn more about what’s new in ServiceNow's HR Service Delivery Australia release, this session is for you! Learn about our latest new features and enhancements which include: ​ Advanced Knowledge editor​ Enhancements to Universal Request​ Employee Relations Interview summarizer​ Offboarding Knowledge Transfer Plan Generation​ Recommended Actions in HR Agent Workspace​ And much more!​	Recording: Australia Release
Getting Started with Employee Slate (8 July 2026 @8am US Pacific)​	Join this session to get started with Employee Slate, ServiceNow’s next‑generation, AI‑powered employee experience. We’ll introduce how Employee Slate reimagines the employee front door with a conversation‑first design that helps people get questions answered, take action, and complete work across IT, HR, Finance, and beyond. You’ll get a guided walkthrough of core capabilities including the AI‑driven home experience, personalized canvas, unified tasks and requests, and seamless self‑service across the enterprise. Whether you’re new to Employee Slate or exploring what’s next after launch, join us for a live demo and see how Employee Slate brings together experience and intelligence to help employees get work done, faster.​
Title: Getting Started with HR Voice Agents​ (12 August 2026 @8am US Pacific)	Meet employees where they're at with the voice channel. Join us for a walkthrough of HR Voice Agents and see how they can help deflect simple and repetitive questions. During this session, we will demo the out-of-the-box capabilities and share more on how you can get started with Voice Agents.​
HR Domain MCP Servers from ServiceNow (9 September 2026 @8am US Pacific)​	Learn how Model Context Protocol (MCP) is changing the enterprise landscape and hear more about offerings from ServiceNow that you can use today.  ​
HRSD in the AI-Native Era (14 October 2026 @8am US Pacific)​	AI has fundamentally changed the employee experience and how HR teams help drive the business forward. Join us to see how HR Service Delivery is evolving to support an AI-native future with AI assistants that aren't just chatbots, they get work done. Plus, we'll show you how Employee Journeys are being reimagined to meet this moment to make a real impact at your organization.​
11 November 2026	SESSION CANCELLED
Discover What’s New: ServiceNow Brazil Release Highlights for HR Service Delivery (9 December 2026 @8am US Pacific)​	If you are looking to learn more about what’s new in ServiceNow's HR Service Delivery Brazil release, this session is for you! Learn about our latest new features and enhancements which include: ​

Register for all HRSD Academy sessions. 

[karenperron]

Hello, is there a recording available for the Feb. 12 session?  

[michaelj_sherid]

@karenperron Here is the link in our YouTube Live on ServiceNow Webinar channel for the February 12 session.

Regards,

Mike

[vidyamanagoli]

Hey,

Where can I find the recording of 12th March 2025 session on : ServiceNow Yokohama Release Highlights for HR Service Delivery ?

[amrithaanayak]

Hi @vidyamanagoli, The recording is yet to be published on youtube and community. I have appended the article with link to the event page. Please subscribe to the event page. You will be notified when the recording and slides are uploaded to that page.

[owichaiw]

Has the recording for September 10th session been release?