Agent Workspace for HR Case Management [HR Configurable agent workspace]

[amrithaanayak]

The Agent Workspace for HR Case Management store application introduced in San Diego release is a new re-factored workspace for HR agents. The new UI Builder-based workspace makes it more configurable and flexible for customers. 

Key Features

• A modernized visual design language 

• A simplified, unified platform navigation that brings everything together into one unified user experience, in one browser tab 

• New UIB-enabled HR Agent Workspace that enables theming, app configuration, and development in UI Builder  

Note: If you are using classic AgentWorkspace, we recommend you migrate to the configurable workspace(Agent Workspace for HR Case Management)

This article aims to be a library of resources for Configurable agent workspace for HR case management   

Let's start with understanding the terminology at a platform level  UI Builder fundamentals Next Experience Architecture and Terminology  Learn about the differences between Agent Workspace (Legacy) and new Configurable Workspaces  Next Experience:Workspace FAQ:Platform  What is Standard Record Page(SRP)?	Here are resources you will need to understand the various configurations of the HR configurable agent workspace   HR Configurable Workspace Overview HR Configurable Workspace FAQ  Creating an HR Agent Configurable Workspace  Product documentation	Resources needed to start your implementation  RCA approvals in Agent Workspace for HR Case Management  Self guided setup  Migration guidance from classic/legacy workspace to configurable workspace  Custom record page to Standard record page migration	Resources that include FAQs and Tips from trends we have seen    Adding additional data points to the Employee Information card  Configure a report and Drill down Configure Quicklink, Announcement or Frequently used apps Configuring At a Glance section Updated records indicator in the HR Agent Configurable Workspace list User Presence on the HR record in HR Agent Configurable Workspace

[ASHU_1]

@amrithaanayak This is very helpful, can you also explain the difference between the traditional case management vs HR agent workspace Classic vs the Agent workspace for HR configurable.

and if it is decided to go ahead with HR Agent workspace classic or Agent Workspace for HR configurable, is it required to have all the setup (e.g. new fields, etc) on the traditional case management forms and the move to workspace views?

[Ram_n Botelho]

Hi, great post ! I'll like to understand how to configure "New record menu items" in Configurable HR Agent Workspace.

[amrithaanayak]

Hello @Ram_n Botelho ,

Please take a look at this KB https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1112526