Anonymous Report Center (ARC)

[Community Alums]

Anonymous Report Center (ARC)

What is ARC?

Employees can submit sensitive complaints or misconduct cases anonymously using the Anonymous Report Center (ARC) portal.

Your employees can use the ARC to:

• Submit a complaint without disclosing their identity
• Receive updates on their complaint
• Communicate confidentially with investigators

From the Employee Center, employees are re-directed to the ARC and from there they can create an anonymous complaint.

Plugin Required?

Anonymous Report Center (com.sn_anonymous_report_center)

What are the Properties comes with ARC?

• Length of the auto generated secret key used for retrieving anonymously created reports. The minimum key length is 14. (sn_anon_rc.secret_key_length): Determines the length (in characters) of the auto generated secret key used for retrieving anonymously created reports. The minimum length is 14 and the default.
• Enable Google reCaptcha V2 on Anonymous case creation. If true, please configure on Google and set these properties: google.captcha.secret, google.captcha.site_key (sn_anon_rc.arc.captcha.google.enabled): You can enable Google reCAPTCHAV2 for anonymous case creation. Google reCAPTCHA V2 verifies if an interaction is legitimate and the complaint was created by a person. For more information, see Google reCAPTCHA.

Note: If you decide to use Google reCAPTCHA V2, you must define the following Google reCAPTCHA V2 properties:

• captcha.secret
• captcha.site_key

You must also set up an enterprise Google captcha account. For more information, see Configure Google reCAPTCHA for the password reset process.

• Allow anonymous user access to the anonymously created cases using secret key. (sn_anon_rc.allow_anonymous_case_access): Determines if anonymous users can access the anonymous cases they submitted using a secret key.

How it Works?

1. Navigate to All> Self Service> Employee Center>from the HR tab, select Employee Conduct
2. Select Visit Anonymous Report Center

You are logged out of the Employee Center and logged into the Anonymous Report Center as a guest user.

3. Select Submit an Anonymous Report.

The Follow up on a report allows you to check the status or view new comments on a   report previously submitted.

4. Select Report misconduct

4. Fill in the form

4. Enter the text verification code.

4. Select Submit.
5. To save a PDF copy of your report, select the Save a PDF copy of your report

How do we Access an anonymous report?

You can retrieve your anonymous report to submit comments or view comments and updates from the agents working your anonymous report. You must have the report key and report number in order to access your anonymous report.

1. Navigate to All> Self Service > Employee Center.
2. From the HR tab, select Employee Conduct.
3. Select Visit Anonymous Report Center.

You are logged out of the Employee Center and logged into the Anonymous Report Center as an anonymous user.

4. Select Follow up on a report.
5. Enter the Report Key and Report Number.
6. Enter the text verification code .
7. Select Next.
8. Enter questions or comments related to the anonymous report.

[Navneet Arora1]

Hi Sandeep,

Thanks for the useful article. 

I am facing an issue, I am unable to see any HR menu in my Employee Service Center of my PDI . Can you please suggest how to get the HR menu and there after select ARC in that.

[Community Alums]

Hi @Navneet Arora ,

You will need to follow the steps mentioned here in this article :

https://community.servicenow.com/community?id=community_article&sys_id=8f9b2539db54c9d0457ae6be13961...

Thanks,

Sandeep

[Charishma1]

Hi Sandeep,

Can you please let me know how will ARC know if the user raising the ER case is legitimate employee of the organisation or not. Since clicking on the ARC widget actually logs out the user and opens the ARC portal. Let me know if any such configuration is in place to verify. 

[Community Alums]

Hi Charishma,

Let's take a step back here and try to understand that only the legitimate users can login to Employee Center and then when they click on ARC it logs them out and gives another platform to report their grievances.

Thanks,
Sandeep

[Charishma1]

Hi Sandeep,

Sure does makes sense. What in case if I provide the direct link of ARC portal to an outsider. Will they still be able to access ARC to raise a case. Is there any checkpoint in such scenario. 

[Community Alums]

Hi Charishma,

It's a Very good question i must say !!

Yes, if you provide the direct link of ARC to an outsider, they will be able to access ARC and raise a Case too.

There is no Checkpoint here as of now. so, if you want to share the direct link please be cautious from your end.

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Sreedhar Kura]

Hi Sandeep,

We have added few extra variables to the Record Producer and the issue here is we are unable to see the rich text labels on the catalog. Also even the variable sets are not visible on the catalog too. I have admin rights though.

Appreciate your help here.

Thanks!

[David Nottingha]

Can ARC be mad available to external folks for reporting employee conduct issues?

[Community Alums]

Hi @David Nottingha ,

No!! i don't think that's possible to report on conduct issues by external Folks!!

[David Nottingha]

To be clear my idea/question was to have this available for external folks to report on issues by employees.

[Community Alums]

Hi @David Nottingha ,

Any user with the ARC url can access it , the user (if internal employee) is signed out and the request under guest user id.Unfortunately, we cannot check for roles as Guest user doesn’t has a role and for doing any kind of role check the user has to log in. There’s no way of identifying internal vs external user access until they log in.

So Reporting is not possible any way !!

[Susan Britt]

Hi @David Nottingha 

External people can access ARC to submit misconduct about employees, if they have the URL.  

[David Nottingha]

Thank You Susan - that is what I was thinking would be the case. 

[Kachu]

Can you provide info on how we can disable that captcha on the portal. we would like to hide that for our internal employees

[Wdeepika]

Can someone please confirm on the HRSD package requirement for activating ARC or share the link to the information. To activate ARC (com.sn_anonymous_report_center) for employee relations cases- Do we need separate subscription/is it a paid plugin?  or does it come with HRSD professional package? Any dependency etc.?

[David Nottingha]

@Wdeepika HRSD Pro is the minimal HRSD package for ARC. You can also get it with Legal Service Delivery where it is specifically called out in the legal investigations Practice application documentation.

[Colleen Lowe]

Would anyone have guidance on how to change the image in the ARC?  Customer would like to replace the OOTB with new image?  The Branding Editor lets us change the logo, color scheme, etc, but cannot figure out how/if it's possible to change the background image?  Any ideas?

[Susan Britt]

@Colleen Lowe - it is set on the ARC homepage. If you open it in Page Designer, click on the "Container" for the banner and select the pencil icon to edit, then you can update the background image.