We get a lot of requests from HR customers who are interested in having their emails to appear as though they are coming from an email address outside of the system email address defined at a platform level. In addition to the email address they also want the email display name to be unique (e.g. "HR Service Delivery <hrhelp@company.com>").
Fortunately, we are able to define the "From" for each notification template. Here are the steps to accomplish:
- Navigate to System Notification > Email > Notifications
- Click on an email notification that you would like to update.
- Click the Context menu (hamburger icon) > Configure > Form Layout
- Add the "From" field to the "What it will contain" section > Save (Global Scope/Update Set needs to be selected)
- The page should save and go back to the notification screen. Click the "What it will contain" tab and you should see the "From" field.
- Enter your desired email into the From field with this "DISPLAY NAME <insertyour@email.com>"
- The output of the email will be custom to whatever you entered in the from box. Here's an example:
- That's it! Now just update all of the notification records that you want to change. (Hint: you can do this in bulk from the list view).
