If you want to quickly find which plugins or applications have updates available in your ServiceNow instance, here’s how you can do it:
Steps:
You can get this information from the sys_store_app table.
Apply the following filters to narrow down the list to customer-visible plugins that need updates:
| Field |
Condition |
Purpose |
| Active |
true |
Only shows currently active plugins |
| Update Available |
true |
Lists plugins that have an update available |
| Hidden on UI |
false |
Excludes internal or non-customer-facing plugins |
Example URL
You can open this directly in your browser (replace INSTANCE with your instance name):
https://INSTANCE.service-now.com/sys_store_app_list.do?sysparm_query=active=true^update_available=true^hide_on_ui=false
Tip:
Make sure ‘Hidden on UI = false’ is included — this ensures that only customer-facing plugin updates appear in your list.
