ServiceNow® HR Service Delivery drives great employee experiences by providing employees with a single place to manage their work. The suite enables HR structure and reporting, offers employees the ability to easily obtain the information they need when they need it, and it frees up time for your HR team to focus on strategic work rather than answering basic questions.
The benefits of using a readiness checklist are:
- You’ll implement and see value faster
- You’ll be aware of the key implementation risks and how to avoid them
- You’ll have a superior, more efficient design (part of the Prepare phase below) so you get the most value from your HR Service Delivery implementation.
Based on what your implementation project plan is use this checklist for the following:
1. If you have a scoped project plan from ServiceNow Expert Services or a ServiceNow certified partner – This checklist helps you align with the ServiceNow best practices that will expedite readiness and enhance the design phase. Use it in addition to the recommendations provided by ServiceNow Expert Services or the ServiceNow certified partner that created your project plan.
2. If you don’t have an implementation project plan yet but are interested in what you need to prepare – This checklist highlights the standard steps to prepare for implementation, outlines the design phase homework, and gives you insight into some of the major decisions you’ll make during implementation design. It also supports estimating the implementation effort and timeline (with a ServiceNow expert). If you’re in the process of scoping an implementation with an external services provider, use this checklist to make sure you’ve considered the best practices.
3. If you’re self-implementing – This checklist is for readiness only and doesn’t provide design, configuration, or testing activities. Work with ServiceNow experts with advanced knowledge of HR Service Delivery processes and technical properties, including Virtual Agent, HR integrations, and natural language understanding to plan your implementation and execution. If you don’t have this expertise internally, we recommend ServiceNow Expert Services or a ServiceNow certified partner for planning and assistance with execution.
This checklist are intended for the implementation owner, who can be a primary business stakeholder, project manager, or other stakeholder who manages the project management and decision-making processes on the customer side. They don’t have to be a decision-maker but are responsible to make sure decisions are made and executed.
The Checklist has been divided into steps:
- Pre-requisites for you to review serviceNow features and prep your requirements
- Define your vision, objectives and success
- Assess your team's readiness
- Create a structure for governance
- Plan for OCM activities
- Plan for implementation Design.
Use this Implementation Readiness Checklist to unlock enterprise productivity and give your employees the service experience they deserve.
