ServiceNow recommends working with partners that have product line expertise in the solution you’re deploying. This will help you implement smoothly and deliver value quickly.

Start by building a partner strategy that defines:

1. An objective process to identify, select, and evaluate potential partners
2. Roles and responsibilities (i.e., a RACI) for the partner(s)
3. A well-defined onboarding plan to set partners up for success
4. Measures to manage partner performance