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Partner selection and management

ServiceNow recommends working with partners that have product line expertise in the solution you’re deploying. This will help you implement smoothly and deliver value quickly.


Start by building a partner strategy that defines:

  1. An objective process to identify, select, and evaluate potential partners
  2. Roles and responsibilities (i.e., a RACI) for the partner(s)
  3. A well-defined onboarding plan to set partners up for success
  4. Measures to manage partner performance

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