Recommended training for HRSD

[Deaddin Edris]

ServiceNow training and certification sets you and your business up for success, which is why it’s critical to make training an essential part of your ServiceNow program. By building the right skills, you can deliver more value more quickly, increase your team’s productivity, reduce risk, and accelerate adoption. 

IMPORTANT: Many of these trainings were created as early as our Paris family release. The principles covered still apply. However, some differences in current UI and feature implementation may be noticeable. 

NOTE: Where some of these trainings refer to ‘Service Portal’, we recommend using our newer ‘Employee Center’ instead for enhanced employee experiences. 

The following courses are recommended for customers that have purchased HRSD: 

• Start with our free Welcome to ServiceNow course to learn the platform basics. If you want a deep dive into using the Now Platform®, ServiceNow Administration Fundamentals provides the fundamentals of administering ServiceNow. 
• Get Started with Now Create (On-Demand) 
• Employee Center Essentials (On-Demand) 
• Choose between the 2 options for Human Resources Service Delivery Fundamentals training: 
  • Human Resources Service Delivery (HRSD) Fundamentals On Demand (On-Demand) 
  • Human Resources (HR) Fundamentals (Instructor-Led) 

• Human Resources Service Delivery (HRSD) Implementation On Demand (On-Demand) 
• Human Resources (HR) Implementation (Instructor-Led) 
• HR Simulator (On-Demand) 

HRSD Professional Suite 

• Human Resources Service Delivery (HRSD) Professional Suite (Learning Path) - This course is whole learning path for HRSD Pro certification and is required if you are planning to get certified 
• Certified Implementation Specialist - Human Resources Mainline Exam Blueprint 
• ServiceNow Credentialing Program Guide 

• Predictive Intelligence Implementation (On-Demand) 
• Virtual Agent Implementation  (On-Demand) 

HRSD & Critical Application Trainings: 

Case and Knowledge Management 

Beginner 

• HR Case Management: Overview (Paris) (On-Demand) 
• HR Case Management: Document Case Details (Paris) (On-Demand) 
• HR Case Management: Work on Case (Paris) (On-Demand) 
• HR Case Management: Resolve and Close Case (Paris) (On-Demand) 

• Knowledge Management: Overview (Paris) (On-Demand) 
• Knowledge Management: Create Knowledge (Paris) (On-Demand) 
• Knowledge Management: Use Knowledge (Paris) (On-Demand) 
• Knowledge Management: Social Q&A (Paris) (On-Demand) 

Advanced 

• Knowledge Management (KM) Implementation (On-Demand) (For Developers) 

Employee Center 

• Employee Center Essentials (On-Demand) 

Enterprise Onboarding & Transitions 

• Employee Journey Management (EJM) Solution Implementation Series (On-Demand) 

HRSD Professional Suite  

• Human Resources Service Delivery (HRSD) Professional Suite (Learning Path) - This course is whole learning path for HRSD Pro certification and is required if you are planning to get certified  
• Agent Workspace for HR Case Management (Article) 
• Certified Implementation Specialist - Human Resources Mainline Exam Blueprint  
• ServiceNow Credentialing Program Guide  
• Predictive Intelligence Implementation (On-Demand)  
• Virtual Agent Implementation (On-Demand)  

Additional Recommended for all Employee Workflow paths: 

• Performance Analytics (PA) Fundamentals (Instructor-Led) 
• Performance Analytics (PA) Fundamentals On Demand (On-Demand) 
• Performance Analytics (PA) Advanced (Instructor-Led) 
• Performance Analytics (PA) Advanced On Demand (On-Demand) 
• Service Portal Fundamentals (Instructor-Led) 
• Service Portal Fundamentals On Demand (On-Demand) 
• ServiceNow Localization Fundamentals (On-Demand) 
• Common Service Data Model (CSDM) Fundamentals (On-Demand) 
• Configuration Management Database (CMDB) Fundamentals (Instructor-Led) 
• Configuration Management Database (CMDB) Fundamentals On Demand (Learning Path) 

For a full list of training courses and professional certifications, visit Now Learning. 

Want to learn more about your current Learning Credits and how to manage them for training? Check out this short guide.