SD HR service delivery notes

[VaranAwesomenow]

Keypoints

*********

The rollback window is 10 days by default. You can customize this window by modifying the glide.rollback.expiration_days property. 

ServiceNow can restore an instance to any point in time, regardless of when a backup is completed. Customer Service and Support provides support 24 hours a day, 7 days a week for assistance with critical post-upgrade issues.

Links to infocards

*******************

https://downloads.docs.servicenow.com/resource/enus/infocard/infocard-itom.pdf

Browser requirements

********************

ATF : Automated Test Framework supports running tests only from desktop browsers. You can't run tests or test suites from tablets, mobile browsers, or the mobile UI. Some desktop browsers require additional configuration.

ServiceNow workspaces do not support Microsoft Internet Explorer or Microsoft Edge

Natural Language Understanding -> For optimal performance on the Now Platform, use the NLU Workbench in Google Chrome, Apple Safari, Mozilla Firefox, or Microsoft Edge. The NLU Workbench isn't supported in Microsoft Internet Explorer.

Policy and Compliance Management -> Policy and Compliance Management requires the latest public release of the browser, and two previous release versions of the following browsers: Chrome, Firefox and Firefox ESR, and Microsoft Edge Chromium Safari 12.0 and later versions

Robotic Process Automation (RPA) Hub -> ServiceNow workspaces do not support mobile devices. ServiceNow workspaces do not support Internet Explorer or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in Browser support.

UI Builder -> Internet Explorer is not supported.

Virtual Agent -> Virtual Agent supports various browsers, including Internet Explorer 11 and Microsoft Edge. However, custom controls are not supported on Internet Explorer 11. For details on other supported browsers, see Browser support.

Walk-up Experience -> You can access Walk-up Experience through the ServiceNow® Workspace. ServiceNow workspaces do not support mobile devices.

If you are on New York or an earlier release and using Internet Explorer 11 or Microsoft Edge with any workspace, such as ServiceNow CSM Agent Workspace or ServiceNow Vendor Manager Workspace, then you must first migrate to a newer browser. After you upgrade to a new browser, you can upgrade to at least the Orlando release.

Workspace -> Workspace does not support mobile devices, and, starting with the Orlando release, Internet Explorer, or Microsoft Edge are not supported. Instead, use Microsoft Edge-Chromium

Accessibility information for all San Diego features and products

*****************************************************************

WCAG compliance

Assessments and Surveys -> WCAG 2.1

Knowledge Management ->  (WCAG) 2.0

Mobile -> text-label typography

Natural Language Understanding -> WCAG compliant

Next Experience UI : 

Select accessibility preferences in the user preference menu

Show date and time formats on forms.

Replace colors with patterns in charts and graphs.

Enable special keyboard shortcuts.

Enable data table for charts and graphs.

Reduce the motion of animations.

Enable keyboard navigation in classic lists and form fields when Next Experience is enabled.

Service Catalog : 

A new tab icon has been added in the tooltip for catalog item names that are truncated because of longer text size in the SC Category Page widget in Service Portal.

Product localization information in San Diego

*********************************************

AI Search : AI Search supports international languages.

Core Now Platform : 

Select translations from the following tables for the new locale based on the user language preference.

Translated Name / Field [sys_translated]

Message [sys_ui_message]

Fieldlabel [sys_documentation]

Choice [sys_choice]

TranslatedText [sys_translated_text]

Knowledge Management :

Beginning with the San Diego release, you can request ServiceNow personnel to customize your Languages [sys_language] table. You can create translations of knowledge articles into any combination of language and region configured in the table. These combinations must be in compliance with the Internet Engineering Task Force (IETF) BCP-47 standard. 

Localization Framework : 

If you are using the Rome release and you are using any custom artifact configurations, then upgrade your artifact configuration records to use Processor Script contract instead of the legacy Read and Save script contract.

Natural Language Query : 

NLQ is available in English, Spanish, French, German, and Japanese.

Natural Language Understanding :

The NLU Workbench user interface supports localization.

Password Reset :

A new feature that supports customized process and verification names for end users also supports customized names, which apply in any geographical location

Service Catalog :

You can translate a catalog item into multiple languages using various translation methods. For more information, see Localization Framework.

Virtual Agent :

The Localization Framework is integrated in Virtual Agent Designer.

Changes to plugins in the San Diego release

******************************************

Plugin Status Description Details

Advanced Work Assignment for CSM

[com.sn_csm.awa]

Maintenance mode only.Activating Customer Service (com.sn_customerservice) plugin will activate this plugin.

Agent Intelligence

[com.glide.platform_ml]

Renamed to Predictive Intelligence in New York.Predictive Intelligence enables the creation of machine learning solutions using data in your instance. The plugin provides various capabilities and solution types for training the system to predict, recommend, and drive data outcomes. A trained solution can be invoked by any application through the use of a prediction API.

Agent Intelligence Reports

[com.glide.platform_ml_pa]

Renamed to Predictive Intelligence Reports in New York.The Predictive Intelligence Reports Plugin provides dashboards and reporting for ongoing performances of machine learning solutions that are created under Predictive Intelligence.

Agile Development 1.0

[com.snc.sdlc.scrum.pp]

Deprecated in Paris. Agile Development 1.0 helps you manage and track software development life-cycles through an iterative, incremental, and flexible approach. This plugin (com.snc.sdlc.scrum.pp) is no longer available for activation. For enhanced agile capabilities, you can activate the Agile Development 2.0 plugin (com.snc.sdlc.agile.2.0).

Amazon Web Services

[com.snc.aws]

Deprecated and non-supported. Provided Integration with Amazon Web Services - CloudFormation, EC2 Replaced by Cloud API [com.snc.cloud.api].

Chef Activities

[com.snc.orchestration.activities.chef]

Deprecated in the Now Platform New York release.Uses workflow technology to utilize activities that work with Opscode's Chef product.

Cisco Webex Meetings Spoke

[com.sn.webex_meetings.spoke]

Deprecated in OrlandoThe Cisco Webex Meetings Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate Webex.

Cloud Provisioning and Governance

[com.snc.cloud.mgmt]

Plugin requires a separate subscription. Renamed in Rome Cloud Provisioning and Governance - Integration with AWS, Azure, VMware OOB and extensible to add support for new clouds. Renamed to Cloud Provisioning and Governance plugin from Cloud Management plugin.

Cloud Provisioning and Governance Core

[com.snc.cloud.core]

Renamed in Rome Cloud Provisioning and Governance Core - Discovery and Resource Blocks. Renamed to Cloud Provisioning and Governance Core plugin from Cloud Management Core plugin.

Cloud Provisioning and Governance - Terraform Connector for IBM CloudPlanned for deprecation in the U release.

Cloud Management v1 (CMPv1)

[com.snc.runbook_automation.vmware], [com.snc.aws], [com.sn.azure]

Deprecated in Paris. Transition to Cloud Management v2. Cloud API Framework ( com.snc.cloud.api), Cloud Management Core (com.snc.cloud.core), Cloud Management (com.snc.config.mgmt)

CMDB: IT Fundamentals

[com.sn_apphealth]

Planned for deprecation in the T release. Transition to CMDB Data Workspace/Insights and Data Foundation Dashboard (to be released on ServiceNow Store in September 2021).

CMS User Interface - Service Management Core

[com.snc.service_management.core.cms]

Maintenance mode only.All Content Management System items (blocks, pages, and menus) used to reference core IT self-service applications are packaged in this plugin. It is also the core foundation for all Service Management applications.

Coaching Loops

[com.snc.coaching_loops]

Deprecated in Quebec.

For enhanced capabilities, transition to the new Coaching application (com.sn_coaching).

Collaboration Services

[sn_tcm_collab_hook]

Starting with the Paris release, the Collaboration Services for Task Communications Management plugin is renamed as Collaboration Services.Provides the ability to communicate over Slack.

Configuration Management For Scoped Apps (CMDB)

[com.snc.cmdb.scoped]

Active by default in Rome .Enables scoped apps access to Identification Engine APIs.

Connect Support

[com.glide.connect.support]

Maintenance mode only.

Builds on the Connect messaging platform and enables support agents to provide real-time assistance to end users, using queues.

Content Management

[com.glide.cms]

Maintenance mode only.

Content Management Extended Types

[com.glide.cms.types]

Maintenance mode only. An extension to Content Management that adds iFrames and Flash frames.

You must request the Content Management System (CMS) application from ServiceNow personnel. Instead of activating CMS, use Service Portal for new development. Service Portal is an alternative to CMS with a refined user experience, and is active by default in the base system. See Service Portal and Content Management and Service Portal.

Content Management IFrame Type

[com.glide.cms.type.iframe]

Maintenance mode only.

Content Management Flash Type

[com.glide.cms.type.flash]

Maintenance mode only.

CSM Account Hierarchy

[com.snc.sn_csm_account_hierarchy]

Maintenance mode only.

CSM Lookup and Verify

[com.snc.sn_csm_lookup_verify]

Maintenance mode only.

CSM Workspace

[com.snc.agent_workspace.csm]

Maintenance mode only.

CSM Workspace - Components

[com.csm_workspace_components]

Maintenance mode only.

Document Viewer

[com.snc.documentviewer]

Enables you to view documents directly within the platform rather than downloading them to their own file system.

Embedded Help

[com.glide.embedded_help]

Embedded help is only available in UI16. It is not compatible with UI15.

Employee Document Management

[com.sn_employee_document_management]

Changed in Orlando.Enables you to manage large numbers of employee documents efficiently. Provides storage space and a filing system that allows you to easily retrieve documents, as well as define who can view sensitive documents, and when to purge documents.

Note: To use Employee Document Management, the Human Resources Scoped App: Core plugin must be licensed and activated.

Employee Service Center

[com.sn_hr_service_portal]

Changed in Orlando.Activates a portal framework that allows administrators to build a mobile-friendly self service experience for users. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

Warning: Be sure that you do not have plugin Human Resources Application: Core activated. This plugin is a new HR application that duplicates some functionality in Human Resources Application: Core. If you have any questions about this plugin, contact your ServiceNow account manager.

Enterprise Release Management

[com.snc.enterprise_release_management]

Deprecated in Quebec.

Enables you to efficiently plan and manage enterprise releases, product releases, and deployment process. For enhanced capabilities, you can transition to Release Management (com.snc.release_management_v2).

ESS Portal (implemented within Content Management)

[com.glide.cms.extensions]

Maintenance mode only.ESS portal content management application. Demo data includes the actual ESS portal. You must request the Content Management System (CMS) application from ServiceNow personnel. Instead of activating CMS, use Service Portal for new development. Service Portal is an alternative to CMS with a refined user experience, and is active by default in the base system. See Service Portal and Content Management and Service Portal.

Event Management Connector

[com.sn_em_connector]

Facilities Move Management

[com.snc.facilities_service_automation.move]

Maintenance mode only.

Planned for deprecation in March 2025 or subscription term end.

Enables single user move functionality as well as Enterprise Move and move planning functionality. Transition to Workplace Service Delivery.

Facilities Service Management

[com.snc.facilities_service_automation]

Planned for deprecation in March 2025 or last subscription term end. Manages facilities requests and enables users to report and track requests by their location. To view requests on a floor plan, the Facilities Visualization Workbench (com.snc.facilities_service_automation.fvw) plugin is required.

Integration files installed when Facilities Visualization Workbench (com.snc.facilities_service_automation.fvw) is also installed.

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Transition to Workplace Service Delivery.

Facilities Service Management CMS Portal

[com.snc.facilities_service_automation.cms]

Maintenance mode only.

Facilities Service Management Mobile

[com.snc.facilities_service_automation_m]

Maintenance mode only.Manages facilities service management mobile components.

Facilities Service Management Floor Plan Viewer

[com.snc.facilities_service_automation.fpv]

Deprecated.Provided a floor plan view as part of Facilities Service Management. The floor plan view has been replaced by interactive facility maps.

Facilities Visualization Workbench

[com.snc.facilities_service_automation.fvw]

Planned for deprecation in March 2025 or subscription term end. Enables the interactive floor plan functionality. Transition to Workplace Service Delivery.

Field Service Management CMS Portal

[com.snc.work_management.cms]

Maintenance mode only.Lets you launch Field Service Automation and other service management applications from a single CMS page.

Finance Service Management

[com.snc.finance_service_automation]

Planned for deprecation in February 2023 or last subscription term end.Lets you launch Finance Service Automation and other service management applications. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

Finance Service Management CMS Portal

[com.snc.finance_service_automation.cms]

Deprecated in OrlandoLets you launch Finance Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

GRC: GDPR DPIA Accelerator

[com.sn_irm_gdpr_dpia]

Planned for deprecation in the T release. Migrate to the successor technology called Privacy Management.

GRC: NIST RMF Use Case Accelerator

[app-irm-nist-rmf]

Deprecated in San Diego . This will be replaced by GRC: Continuous Authorization and Monitoring.

GRC: RiskLens Integration

[com.sn_irm_risklens]

Deprecated in November 2020. Migrate to RiskLens ™ Assessment Integration on the ServiceNow Store.

Help The Help Desk

[com.snc.help_the_help_desk]

Deprecated in Quebec. Replaced by Agent Client Collector.

Homepages Changed in San Diego. An action is provided to migrate homepages to dashboards on demand from the sys_portal_page list.

HR Workday Integration 

[com.sn_hr_wday]

Deprecated and non-supported.

Human Resources Application: Core CMS

[com.snc.hr.core.cms]

Maintenance mode only.Provides case and knowledge management for HR. Standardizes the documentation, interaction, and fulfillment of employee inquires and requests while having visibility into the quantity and type of cases coming in.

Human Resources Scoped App: Lifecycle Events

[com.sn_hr_lifecycle_events]

Changed in Orlando.Activates the Enterprise Onboarding and Transitions module. Combined with other licensed applications, provides a full-service, employee journeys experience such as onboarding or parental leave of absence for employees and those managing the process.

Human Resources Scoped App: NLU Model

[com.sn_hr_nlu_model]

Changed in Rome . Activates the NLU model used by HR Virtual Agent to identify conversation topics. It provides NLU models in German, French, Spanish, and Japanese languages in addition to the English language NLU model. Renamed to HR Service Delivery NLU Model for Virtual Agent Conversations (sn_hr_nlu). This plugin is available on the ServiceNow Store.

Human Resources Scoped App: Virtual Agent Conversations

[com.sn_hr_virtual_agent]

Changed in Orlando.Activates a conversational bot platform for providing user assistance through conversations within a messaging interface for HR.

Note: To use Virtual Agent for HR, the Human Resources Scoped App: Core and the Glide Virtual Agent plugins must be licensed and activated.

IBM QRadar on IBM E-force Exchange Deprecated in October 2020. Replaced by IBM QRadar Offense Ingestion for Security Operations on the ServiceNow Store.

Incident Alert Management

[com.snc.iam]

Changed in Madrid.Renamed to Incident Communication Management.

Integration - OpenID SSO

[com.snc.integration.sso.openid]

Planned for deprecation the U release. Legacy version of single sign-on used with an external OpenID Provider (OP). OpenID Connect is provided in London but is limited to Web Services. Transition to “Integration - Multiple Provider Single Sign-On Installer” plugin (com.snc.integration.sso.multi.installer) and configure IDP to use OIDC based SSO feature.

Investment Funding

[com.snc.investment_planning], [com.snc.investment_planning_pmo]

Planned for deprecation in the T release. Enables continuous and flexible investment funding for the funding entities based on their priorities and strategic objectives. It provides the options of top-down and bottom-up funding and defunding an entity. Activate Investment Funding on the ServiceNow Store (to be released on Store in September 2021).

iText5 PDF generator

[com.snc.pdf_generator]

Planned for deprecation in the T release. Tool to generate PDF documents. This will be replaced by iText7 PDF generator.

ITSM Mobile

[com.sn_itsm_mobile]

Deprecated in San Diego. ITSM Mobile Experience Migrate to ITSM Mobile Agent on the ServiceNow Store.

ITSM Pro - Service Owner Workspace

[com.spm_owner_workspace]

Planned for deprecation in a future release. Provides a premium Service Portfolio Management experience. Portfolio managers and service owners access an integrated and graphically intuitive user interface to manage and monitor portfolios and services. Migrate to Digital Portfolio Management on the ServiceNow Store.

Knowledge Management V2

[com.glideapp.knowledge2]

Deprecated in Orlando.Activate this plugin to enable support for Knowledge articles.

Legacy Notify

[com.snc.notifynow]

Deprecated in the Now Platform New York release. Enables bi-directional notifications over SMS, voice, and conference bridges. Replaced by Notify [com.snc.notify].

For more information about the changes that happen automatically when migrating to Notify from Legacy Notify, see Migrating from Legacy Notify.

Legal Service Management

[com.snc.legal_service_automation]

Planned for deprecation in February 2023 or last subscription term end.Lets you launch Legal Service Automation and other service management applications. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

Legal Service Management CMS Portal

[com.snc.legal_service_automation.cms]

Deprecated in OrlandoLets you launch Legal Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

Legacy Survey

[com.snc.bestpractice.task_survey], [com.glideapp.survey], [com.snc.assessment], [com.glideapp.survey_wizard]

Deprecated in Rome .

Link Generator

[com.snc.linkgenerator]

Changed in Orlando.Activates the Link Generator that allows you to create deep links on an HR form to access information outside the application. You can generate URLs to manage content, knowledge articles, and catalogs or access social media or fulfillment requests.

List v3 components

[com.glide.ui.list_v3_components]

No longer available for deployments. Contact Customer Service and Support for assistance.List v3 Components (including REST endpoints, directives, and templates)

Lookup and Verify

[com.snc.sn_lookup_and_verify_config]

Maintenance mode only.

MaestroRS

[app-irm-bcm]

Planned for deprecation in March 2024 or last subscription term end. Activate the four Business Continuity Management replacement applications on the ServiceNow Store;

GRC: Business Continuity Management – Core

GRC: Business Continuity Planning

GRC: Business Impact Analysis

GRC: Business Continuity Management – Components

Marketing Service Management

[com.snc.marketing_service_automation]

Planned for deprecation in February 2023 or last subscription term end.Lets you launch Marketing Service Automation and other service management applications. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

Marketing Service Management CMS Portal

[com.snc.marketing_service_automation.cms]

Deprecated in OrlandoLets you launch Marketing Service Automation and other service management applications from a single CMS page. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

MID Server support for integrations using TLS 1.1 and below versions Planned for deprecation in the U release. Use TLS 1.2 or above version for integrations with the MID server.

Mobile Analytics

[com.glide.mobile.analytics]

Replaced as the core plugin by the User Experience Analytics plugin

The User Experience Analytics [com.glide.appsee] is the core plugin for San Diego. In new and upgraded instances, this plugin checks for new web and mobile applications to register, and provides access to the Dashboard​.

The Mobile Analytics [com.glide.mobile.analytics] plugin contains the scheduled jobs and business rules to automatically register mobile apps, but uses the APIs and tables from the com.glide.appsee plugin.

Replaced by User Experience Analytics [com.glide.appsee] as the core plugin.

Mobile Classic Planned for deprecation in the T release. User interface for mobile devices running iOS 6+ or Android 4+ with the Chrome browser. Migrate to ServiceNow Mobile. For guidance on migration, see Migration Guide.

Modules IT

[com.snc.pa.hr_core], [com.snc.pa.hr.context_sensitive_analytics], [com.snc.hr.pa]

Deprecated in the Now Platform New York release.

Notify Twilio Driver

[com.snc.notify.twilio]

Deprecated in the Now Platform Paris release. Provides Notify support for Twilio. Requires a separate contract with Twilio for SMS/Voice capabilities. Migrate to Notify-Twilio Direct driver (com.snc.notify.twilio_direct).

Onboarding Mobile

[com.sn_hr_onboarding]

Deprecated in San Diego. Migrate to the HR Mobile plugin on the NOW Mobile application.

Operator Workspace

[com.itom-noc-app]

Content for Operator Workspace. New Dashboard page for the Operator role on the Agent Workspace page.

Performance Analytics - Content Pack - Human Resources Employee Document Management Scoped App

[com.sn_hr_employee_files_pa]

Changed in Orlando.Provides Performance Analytics reports and dashboards for Employee Document Management.

Performance Analytics - Content Pack - Human Resources Lifecycle Events Scoped App

[com.sn_hr_lifecycle_pa]

Changed in Orlando.Enables you to define and track key performance indicators (KPIs) for Enterprise Onboarding and Transitions and show these in scorecards and dashboards. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details.

Performance Analytics - Content Pack - Human Resources Scoped App

[com.sn_hr_pa]

Changed in Orlando.Enables you to define and track key performance indicators (KPIs) for HR and show these in scorecards and dashboards. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details.

Predictive Intelligence Reports

[com.glide.platform_ml_pa]

New name for Agent Intelligence Reports in New York.

Puppet Activities

[com.snc.orchestration.activities.puppet]

Deprecated in New York.

Recorded Future Integration for Security Operations

[com.snc.threat.recordedfuture]

Planned for deprecation in the T release. Migrate to Recorded Future for Security Incident Response and Threat Intelligence on the ServiceNow Store.

Risk Vendor Portal

[com.snc.vendor_portal]

Planned for deprecation in the Now Platform Rome release. Upgrade to GRC Vendor Risk Management v10.0.2 and the new Vendor Assessment Portal will automatically be loaded.

Salesforce Spoke v1 for IntegrationHub

[com.sn.salesforce.spoke]

Deprecated in San Diego. Migrate to Salesforce Spoke for Integration Hub v1.2 (com.sn.sforce.v2.spoke).

SAML 1.1 Single Sign-On - Update 1

[com.snc.sso.saml11.update1]

Planned for deprecation in the U release. Transition to “Integration - Multiple Provider Single Sign-On Installer “ plugin (com.snc.integration.sso.multi.installer) and configure IDP to use the SSO feature.

SCCM Plugins

[com.snc.integration.sccm2007], [com.snc.integration.sccm2012v2], [com.snc.integration.sccm2016]

Planned for deprecation in the T release. Activate replacement plugin, Service Graph Connector for SCCM on the ServiceNow Store.

Service360

[com.snc.service_360]

Planned for deprecation in Rome. Tracks KPIs for Service Portfolio Management plugin. For enhanced capabilities, transition to Service Owner Workspace (com.spm_owner_workspace). This is part of the ITSM Pro license.

Service Catalog CMS Extension

[com.glideapp.servicecatalog.cms]

Maintenance mode only.Provides the ability to define the catalog experience within CMS.

Service Desk Call

[com.snc.service_desk_call]

Deprecated in Quebec. Enables Service Desk staff to collect information in a call that does not relate to a specific process. The call is transferred to an incident, problem, change request or service catalog request. Transition to Interaction Management on Agent Workspace.

Service Management Application Designer Planned for deprecation in the T release. Allows you to create custom applications that use a similar service management workflow. The feature can be enabled using App Engine Studio (com.snc.app-engine-studio).

Service Portal Social QA

[com.glide.service-portal.sqanda], [com.snc.knowledge.social_qa.ui]

Planned for deprecation in the Now Platform Rome release. Service Portal Social QA lets people ask questions and get answers from their peers, because none of us is as smart as all of us. Transition to communities application (com.sn_customer_communities).

ServiceNow Add-Ins for Microsoft Outlook plugin

[com.sn_outlook_addin]

Renamed to ServiceNow Add-Ins for Microsoft Office in Rome .

Enables users to interact with ServiceNow from within Microsoft Office.

ServiceNow IntegrationHub Content

[com.glide.hub.integration.content]

Deprecated in Orlando.Flow Designer actions to integrate with Slack, HipChat, Microsoft AD, Microsoft Azure, Microsoft Teams, and ServiceNow eBonding.

ServiceNow IntegrationHub Installer for Orchestration

[counter-revolutionaries]

Deprecated in Orlando.Plugins necessary to design base system integrations in Flow Designer. Includes ServiceNow IntegrationHub Content and Runtime plugins.

ServiceNow IntegrationHub Runtime

[com.glide.hub.integration.runtime]

Deprecated in Orlando.Plugin necessary to install core Flow Designer functionality. This plugin does not install any spokes. After installing this plugin, individually install the desired spokes.

Social Q&A

[com.sn_kb_social_qa]

Planned for deprecation in a future release.Allows users to ask and respond to questions and vote on questions and answers. Social Q&A extends the Knowledge application and uses existing Knowledge functionality such as user criteria and multiple knowledge bases. By default, this plugin is active for existing customers upgrading to the Paris release. Beginning with Paris, the plugin is inactive for new customers.

Social Q&A UI pages artifacts

[com.snc.knowledge.social_qa.ui]

Planned for deprecation in the Now Platform Rome release.Maintains UI pages artifacts for the legacy Social Q&A application. Try to use Communities instead of Social Q&A for creating and maintaining engaging user experiences that are modular and responsive to mobile devices. For more information, see product documentation about Communities. By default, this plugin is active for existing customers upgrading to the Paris release. Beginning with Paris, the plugin is inactive for new customers.

Software Asset Management

[com.snc.software_asset_management]

Planned for deprecation in the U release. Provides the capability to do software asset management, includes reconciliation of entitlements to license including those for named users, workstation, and enterprise software agreements. Migrate to Software Asset Workspace (com.sn_sam_workspace).

Structured Problem Analysis

[com.snc.kt_pa]

Deprecated in San Diego. Lets you track problem analysis process through the system. Migrate to the new Advanced Problem Management on the ServiceNow Store.

Timeline Visualization

[com.snc.timeline_visualization]

Changed in Rome . Timeline Visualization plugin enables graphical representation of activities over time. You can use this visualization to provide a high-level view of your organization's strategic and operational activities such as incidents, problems, changes, and projects. Dependency on the Project Management (com.snc.project_management_v3) plugin is removed. Activating the Timeline Visualization plugin does not activate the Project Management plugin.

Trusted Security Circles

[sn_ti], [sn_tis_a]

Planned for deprecation in September 2023 or last subscription term end.

Vendor Manager Workspace

[com.snc.vlm.vmw]

Planned for deprecation in the U release. Access to the Vendor Manager Workspace. Migrate to the new workspace, Vendor Management Workspace on the ServiceNow Store.

Vendor Performance Management

[com.snc.vendor_performance], [com.snc.vendor_ticket]

Planned for deprecation in March 2025 or subscription term end. Provides capabilities to measure, manage, and track vendor data and compare performance characteristics in unique graphical views. Transition to Vendor Manager Workspace, included in ITSM Pro v2 subscription package.

Virtual Agent Analytics Dashboard

[com.glide.cs.pa]

Planned for deprecation in the T release. Virtual Agent out-of-the-box analytics dashboard for reviewing chatbot. Migrate to replacement technology, Conversational Analytics v1.0 on the ServiceNow Store.

San Diego release highlights

*****************************

San Diego

High-level overview of products and features in the Now Platform San Diego release.

Overview

With the Now Platform® San Diego release, add productivity, automation, and innovation to your organization with the Next Experience UI.

Provide smarter experiences on the Now Platform

The Next Experience introduces modern, intuitive, and personalized workspaces that engage teams and increase workforce productivity.

Automate and connect to ServiceNow

Automate UI actions and connect ServiceNow to modern and legacy systems with RPA, integration, and process automation all on a single platform with Automation Engine.

Accelerate value with purpose-built industry solutions

Modernize Insurance operations.

Save time and costs by create transparent, repeatable Banking processes.

Launch services quickly and streamling ecosystem experiences for Technology and Telecommunications.

Customer experience

Customer Service Management

CSM Configurable Workspace: Drive agent productivity with a modern visual design and unified navigation. Use dark theme and compact mode to reduce eye strain and scrolling.

Order Management: Allow agents to capture, track, and fulfill orders. Give customers visibility on a portal, and import orders from third-party systems.

Case Management: Detect language using AI and resolve cases faster. Provide customer access management by enabling related parties to track cases to improve CX and efficiency.

Engagement Messenger: Continuously chat in asynchronous conversations over time. Enable guest and authenticated users to continue conversations over several days.

Process Optimization: Dashboards that allow customers better visibility into Goals and KPIs, and help to find the root cause of process inefficiencies.

Field Service Management

Field Service Multi-Day Task Scheduling: Increase dispatcher efficiency. Define tasks of any duration with improved calendaring capabilities.

Contractor Management enhancements: Improve contractor scheduling. Provide visibility into task distribution across contractors using Dispatcher Workspace.

Dispatcher Workspace: Drive productivity with modern visual design. Navigate seamlessly across user interfaces, mark favorites, and leverage navigation history. Reduce manual refreshes. Allow dispatchers to schedule work prior to notifying technicians with Soft Booking.

Technology excellence

IT Service Management

Automate and optimize technology service operations.

Digital Portfolio Management: Holistically manage services and applications through their full lifecycle in one unified workspace.

Process Optimization enhancements: Leverage automation to drive greater process efficiencies. Optimize processes more quickly by using AI-powered root cause analysis to uncover undesired process behavior.

Virtual Agent enhancements: Give customers conversational AI capabilities. Provide an intuitive interface to easily manage configuration via the admin console.

Walk-Up Experience enhancements: Improved user experience for the hybrid workforce. Book and manage all walk-up appointments via the self-service portal.

DevOps Change Velocity

System health dashboard: Use the dashboard to share connectivity health and trends for DevOps integrations, easily maintaining DevOps connectivity to ServiceNow.

Historical pipeline data importing: Improve value stream management by importing historical data for immediate insights. Import elements like Work Items, Commits, Test summaries and Packages from existing teams.

Manual change traceability: Improve value stream management by connecting existing DevOps data without altering current change processes. Associate artifact and release versions, build numbers, and other information to change records during manual creation.

IT Asset Management

Reduce hardware, software, and cloud costs.

IT Asset Management

IT Asset Offboarding: Automate the request, reclamation, evaluation, and removal of hardware and software. Simplify technology asset offboarding processes with prescriptive tasks.

Software Asset Management

Content Library Portal: Intelligently search for technology assets in the expansive ITAM Content Library. Quickly search the ITAM content library for information on software lifecycle dates, versions, and part numbers.

Virtual Agent for Software Requests: Simplify and automate the software request process. Help expedite service delivery times by leveraging Virtual Agent to automate software applications and installations for a simplified end-user experience.

Hardware Asset Management

Hardware Asset Manager Workspace: Drive asset manager productivity with a purpose-built workspace. Discover important actions in a single intuitive dashboard for critical hardware asset tasks.

Cloud Insights

Reservation Plans: Optimize spend and usage of AWS and Azure reserved instances. Find discount opportunities by identifying resources to reserve for a committed period.

IT Operations Management and Configuration Management Database (CMDB)

Automate and optimize technology service operations.

HR Service Delivery release notes

San Diego

The ServiceNow® HR Service Delivery application improves the employee service experience by automating HR interactions and providing a single platform for all HR services. HR Service Delivery was enhanced and updated in the San Diego release.

HR Service Delivery Case and Knowledge Management release notes

The ServiceNow® HR Service Delivery Case and Knowledge Management application enables you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, which helps to improve HR efficiency and services over time. HR Service Delivery Case and Knowledge Management was enhanced and updated in the San Diego release.

HR Service Delivery Enterprise Onboarding and Transitions release notes

The ServiceNow® HR Service Delivery Enterprise Onboarding and Transitions application enables you to automate onboarding and other employee lifecycle events. HR Service Delivery Enterprise Onboarding and Transitions was enhanced and updated in the San Diego release.

Service Delivery Employee Service Center release notes (Quebec)

HR Service Delivery Employee Service Center release notes

Quebec

The ServiceNow® HR Service Delivery Employee Service Center application enables you to provide a single, unified portal for employees to find information, get help, and request the services they need.HR Service Delivery Employee Service Center was enhanced and updated in the Quebec release.

HR Service Delivery Employee Service Center highlights for the Quebec release

Gain insight and an accurate view of the content for a campaign by previewing your content before publication.

Stay connected with former employees or with non-employees like volunteers and contractors with ServiceNow® Alumni Service Center.

Important information for upgrading HR Service Delivery Employee Service Center to Quebec

Customizations that reference a script include prior to an upgrade can lead to Restricted Caller Access (RCA) errors. For example, an RCA error occurs when custom code references a script include where the caller access has changed to caller restriction after the upgrade. To help prevent this issue, you can do one of the following:

Add the appropriate RCA record.

Reset the script include's caller access to none.

Note: Resetting a script include will customize the script include. Customization makes it more difficult to receive future base system fixes and features that affect the script include. For more information on fixing RCA errors, see How to fix the red popup "...must declare a cross scope access privilege" errors blog post by a ServiceNow® Senior Advisory Solution Architect in the ServiceNow®Now Community.

New in the Quebec release

User Experience Analytics for HR Service Delivery

Visualize metrics and interactions in order to better understand the HR Service Delivery user experience and to identify areas of improvement.

Alumni Service Center

Stay connected with company alumni who are either former employees or non-employees like volunteers and contractors.

Note: Requires HR Service Delivery.

Document Templates

Create a document template from a PDF that comes from the ServiceNow® Managed Documents application.

Support document revision through Managed Documents. Managed Documents is a lightweight, ITIL-based solution for creating and managing electronic documents within your instance.

Campaign preview

Preview your campaign content prior to publication by using either a single activity or the full portal view.

Restrictions for Content Delivery and Content Automation

Restrict content to be used only by specific users or groups who have the Content Manager role (sn_cd.content_manager). Only these delegated users or a Content Admin (sn_cd.content_admin) can view, schedule, or publish delegated content via Content Delivery or Content Automation (campaign).

Journey Accelerator

As an administrator, create templates so that managers can develop, customize, and track important employee transition plans. Some examples of transition plans include promotions, onboarding, job transfers, and relocation. Individual employees can quickly view, understand, update, and track transition tasks.

Quick start tests for HR Service Delivery

After upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Service Center still works. If you customized Employee Service Center, copy the quick start tests and configure them for your customizations.

Changed in this release

HR ticket page

The status for each open and closed to-do are now:

Approved

Completed

Closed

Canceled

Skipped

Note: The completed status also has a green check mark icon next to it and with information on when the to-do was completed.

Activation information

HR Service Delivery Employee Service Center is available with activation of the Employee Service Center (com.sn_hr_service_portal) plugin. For details, see Activate Employee Service Center.

HR Service Delivery Case and Knowledge Management release notes

San Diego

The ServiceNow® HR Service Delivery Case and Knowledge Management application enables you to standardize the documentation, interaction, and fulfillment of employee inquiries and requests, which helps to improve HR efficiency and services over time. HR Service Delivery Case and Knowledge Management was enhanced and updated in the San Diego release.

HR Service Delivery Case and Knowledge Management highlights for the San Diego release

Enable your employees or non-employees to submit Employee Relations (ER) cases anonymously by using the Anonymous Report Center (ARC).

Enable your employees to use a new National tax ID field that is secured with Password2 (2-way encrypted) Key Management Framework (KMF) encryption.

Improve the experience of your employees with the Employee Relations Executive Overview dashboard layout.

See HR Service Delivery for more information.

New in the San Diego release

Anonymous Report Center (ARC)

Enable your employees or non-employees to submit anonymous reports without revealing their identity, receive updates on their reports, and communicate confidentially with investigators.

Security for employee relations

For security purposes, the Employee relations agent is restricted under certain circumstances with the Security for Employee Relations feature.

View user metrics related to Listening Posts surveys

View the analysis on user experiences while taking the pulse surveys. You can better understand the user behavior when interacting with the Listening Posts survey widgets on the User Experience Analytics dashboard.

Displaying learning recommendations to the Employee Center users

Provide suggestions to the users on additional learning courses they can take. The suggestions are based on the courses that are taken by similar users and will be displayed on a custom widget on the Employee Service Center. The widget is not displayed by default. It will be available in the library with the recommendations for display.

Activate Virtual Agent for HR Service Delivery

Provide multi-language support for your users. The HR Service Delivery NLU Model for Virtual Agent Conversations plugin (sn_hr_nlu), version 21.1.0, supports the English, German, French, Spanish, Japanese, Dutch, Chinese, and Brazilian Portuguese languages.

Learning Core

Build a learning content repository with an out-of-the box integration with the SumTotal and Saba Learning systems.

Recommend learning courses to users in Employee Center by Predictive Intelligence enablement.

Allow users to search for external learning courses in Employee Center by AI search and contextual search enablement.

Document Templates

Add a table of contents and page numbers to a PDF document that is generated from an HTML template. Use configurations that let you define the generated documents with more details in addition to the header and footer.

Quick start tests for HR Service Delivery

After upgrades and deployments of new applications or integrations, run quick start tests to verify that HR Service Delivery Case and Knowledge Management works as expected. If you customized HR Service Delivery, copy the quick start tests and configure them for your customizations.

UI changes

New look for HR Service Delivery HR Service Delivery Case and Knowledge Management

HR Service Delivery HR Service Delivery Case and Knowledge Management has a new, modernized look and feel. For more information, see the Next Experience UI.

Agents can set configurable workspaces to use a dark theme and to compact the lists and form sections.

Changed in this release

HR profile encrypted tax identification fields

The Social Security Number field was previously a plain text field. It has been replaced for new customers with the National Tax ID (encrypted) field on the HR profile form. The National Tax ID (encrypted) uses the Password2 (2-way encrypted) Key Management Framework (KMF) encryption. Existing customers can choose to use the Social Security number field or choose to use the National Tax ID (encrypted) field.

Employee Relations Executive Overview dashboard

The Employee Relations Executive Overview dashboard layout was improved for usability.

The Cases by department report defaults to a bar chart but the visualization can be modified to show different visualizations.

HR VA plugin release cycle moved from Family to Store

Starting with the San Diego release, the HR Service Delivery Virtual Agent Conversations plugin (com.sn_hr_virtual_agent) is moved from the family release to ServiceNow store (sn_hr_va).

Activation information

HR Service Delivery is a Now Platform feature that is available with activation of the Hu

HR Service Delivery Enterprise Onboarding and Transitions release notes

San Diego

The ServiceNow® HR Service Delivery Enterprise Onboarding and Transitions application enables you to automate onboarding and other employee lifecycle events. HR Service Delivery Enterprise Onboarding and Transitions was enhanced and updated in the San Diego release.

HR Service Delivery Enterprise Onboarding and Transitions highlights for the San Diego release

Allow agents to create ad hoc tasks or child cases to an active activity set that appears for agents and for employees in the Employee Center or Employee Center Pro.

Bypass the trigger evaluation interval for an activity set so that delays can be avoided.

Create a survey instance for the same user under a different HR task. You can create downstream activities that are based on the upstream survey responses from users other than the person that the case was created for (subject person).

See Enterprise Onboarding and Transitions for more information.

New in the San Diego release

Ad hoc tasks for lifecycle event cases

Provide a better experience for agents and employees when an agent can add a case or task to an open activity set under a lifecycle event case. The employee can now view the task or child case in their to-do list.

Listening Posts

Integrate with the User Experience Analytics application to interpret an employee's journey on the Listening Posts survey widgets. Gain an implicit insight on the behavior of your employees and their responses to pulse surveys.

Send automated surveys to measure employee satisfaction with a recent experience, such as closing an HR task that is initiated from a life cycle event, by applying auto trigger conditions.

Publish survey instances immediately without waiting for a scheduled job run.

View aggregate scores that are broken down by HR tasks and HR services by using the Average Score by HR Task Type and Average Score by HR Service reports.

Drill down to data of any geographical location or a department by using the task type, HR task type, and HR service type filters.

Set an anonymity level for a pulse survey. For example, you can capture employee responses keeping the employee's identity anonymous or you can capture employee responses with their demographic details, such as geographical location or department.

Enable employees to take a survey via an SMS.

Track channels through which pulse surveys are taken by employees.

Enable employees to share their feedback anytime by accessing the voluntary feedback survey on Employee Center.

Quick start tests for HR Service Delivery

After upgrades and deployments of new applications or integrations, run quick start tests to verify that HR Service Delivery Enterprise Onboarding and Transitions works as expected. If you customized HR Service Delivery Enterprise Onboarding and Transitions, copy the quick start tests and configure them for your customizations.

UI changes

New look for HR Service Delivery Enterprise Onboarding and Transitions

HR Service Delivery Enterprise Onboarding and Transitions has a new, modernized look and feel. For more information, see the Next Experience UI.

Agents can set configurable workspaces to use a dark theme and to compact the lists and form sections.

Changed in this release

Lifecycle Events evaluation interval

A new mechanism was added that allows administrators to use server-side scripting to bypass the evaluation interval on an as-needed basis.

This mechanism enables administrators to trigger advanced, condition-based, date-based, or combination-based activity sets to be triggered automatically instead of waiting for the evaluation interval to trigger.

Triggering an activity from upstream activities

Downstream activities can trigger with survey responses from any user (rather than just the person the case was opened for or the subject person) by using an HR task template that has Collect Employee Input selected for the HR task type.

When multiple Take survey HR tasks are assigned to the same user, fresh survey instances are created for each task.

Activation information

HR Service Delivery Enterprise Onboarding and Transitions is a Now Platform feature that is available with activation of the Human Resources Scoped App: Lifecycle Events (com.sn_hr_lifecycle_events). For details, see Activate Lifecycle Events.

HR profile encrypted tax identification fields

San Diego

HR Service Delivery provides different choices for capturing your employee's tax identification number.

Previously, the Social Security Number field could be used to capture your employee's tax ID number, but was not encrypted.

The unencrypted Social Security Number is still available for use, but an encrypted field is available for use that provides additional security to sensitive information.

The encrypted National tax ID (encrypted) field uses the Password2 (2-way encrypted) Key Management Framework (KMF) encryption.

You can further define the encrypted National tax ID (encrypted) field by associating a type:

ITIN: Individual Taxpayer Identification Number

SSN: Social Security Number

TIN: Taxpayer Identification Number

And you can provide additional details by associating the country.

Note: For more information on how to add the tax identification number for an employee, see Add or modify an HR profile.

Employee Center Pro release notes

Version history for the Employee Center Pro application on the ServiceNow Store.

Important:For details on system requirements and family compatibility, view the application listing on the ServiceNow Store website.

Version history

Version 25.0.3 - May 2022

New:

New cross-channel favorites feature pre-integrated with requests, knowledge & applications.

Enhanced App Launcher with Okta integration and user personalization options.

Built-in image editor (crop, resize etc.) for styled content & employee profile page.

Distributed ownership of communication content on portal pages & topic pages.

See Employee Center, Content Experiences, Content Publishing, and Employee Profile release notes for additional highlights.

Version 24.0.4 - February 2022

New

Added demo data to the Employee Center Pro home pages for existing and new content experience widgets.

SSO-powered App launcher enables employees to access their applications from Employee Center.

Introduced a modern, configurable employee profile page.

Added a new configuration option for Link Content allowing the content author to select where the link loads (within the current browser page or in a new tab).

View the employee details and associated information from the Now Mobile app.

Changed

Enhanced the content recommendations ML model to use employee profile for similarity.

Updated the demo data for the Employee Center Pro home page.

Version 23.0.2 - November 2021

Changed

Enhanced mega menu with quick links displayed

Improved 'my active items' widget that supports web responsiveness and allows admins to define user restrictions on visibility of cards

Version 22.0.7 - September 2021

Employee Center Pro provides a single unified portal for multi-department service delivery, enabling organizations to easily scale their service solutions across IT, HR, Workplace, Legal, and Procurement so employees can easily find information, get help, and request the services they need. Employee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools including content publishing and campaigns, content experiences, and employee communities.

Last updated: May 5, 2022

Next Experience UI release notes

San Diego

The ServiceNow® Next Experience delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and reveal insights across the Now Platform. This new UI unifies your instance apps and reduces clicks to access the items you need to get working.

Next Experience highlights for the San Diego release

Empower service delivery teams with targeted, purpose-built tools and information in a single pane.

Simplify work for end-users with personalized, context-driven information and resources that reduce clicks.

Reveal insights and deliver intuitive information based on historical information and context.

Empower users with low code or no code abilities to create and configure engaging experiences.

See the Next Experience landing page for more information.

Next Experience features

Next Experience Unified Navigation

The Next Experience Unified Navigation provides the tools you need to navigate between the items you use in your instance in one pane while also being able to receive notifications and set your preferences.

Use the All menu to retrieve any item in the menu. Navigate to the favorites menu to quickly access your favorites. Check the history menu to see a history of your activities. If you have access to a Workspace, easily access the Workspace from the Unified Navigation.

The contextual app pill provides context for where you are in your instance, and enables you to favorite the item you're viewing.

Search the data in your instance using AI Search to return the results that are most relevant to you. Global search returns results that exactly match your query, so you can go right to the item. Use the search context menu to select a specific app that's assigned to you, and open the item in that app. Apps that have search context configurations are displayed in the search context menu.

View and personalize the notifications that are applicable to you.

Personalize your instance through items in the user menu including your profile and preferences. The user menu is dynamic and provides additional content when an application is in focus. For example, Workspace preferences display in user preferences when a specific Workspace is in focus.

Next Experience landing pages

Next Experience landing pages provide content specific to your role and tasks that help you start working quickly. Landing pages can include lists, Performance Analytics & Reporting (PAR), and other features you can use to access your new and prioritized tasks from one location.

Themes in Next Experience

Use Themes to fine-tune your Next Experience user experience to your company's themes and color schemes.

Important upgrade information for Next Experience

Considerations for migration to Next Experience

Your path to activating Next Experience might depend on your instance's level of customization. Guidance and support from those who helped you customize your instance, or another certified partner, will ensure that your move to Next Experience goes smoothly.

Activation information

Next Experience is activated by default in new San Diego instances. To activate Next Experience on upgrade instances, see Enable Next Experience.

Accessibility information

Select accessibility preferences in the user preference menu

Show date and time formats on forms.

Replace colors with patterns in charts and graphs.

Enable special keyboard shortcuts.

Enable data table for charts and graphs.

Reduce the motion of animations.

Enable keyboard navigation in classic lists and form fields when Next Experience is enabled.

Last updated: February 3, 2022

Unified taxonomy for Employee Center

San Diego

Unified taxonomy is a collection of hierarchical topics that brings together different content types, such as requests, articles, quick links, and employee communications.

In the Employee Center portal, you can use this capability to span across departments to provide a single employee-centric taxonomy.

The unified taxonomy is built on these models.

Content taxonomy (Data model): Provides the data model or the framework against which the content is mapped. This is the top-three levels of the topic. For example, IT > Hardware > Printers.

Content Authoring (Taxonomy management): Provides content managers and contributors the ability to tag content against the taxonomy and manage the taxonomy.

Taxonomy for employee content: Is the actual content mapped to the taxonomy. This provides the mapping to the default content shipped by IT, HRSD, and Legal into the content taxonomy.

Representation of the taxonomy layer

The unified taxonomy capability is delivered by Now Platform as two separate plugin and application.

Content Taxonomy

The application that provides the data model or the topic hierarchy and the taxonomy management (content authoring) capabilities for the unified taxonomy.

This application is available by default to all customers.

Employee Experience Taxonomy

The plugin that provides the mapping of all the default content for IT, HR, Workplace, Legal, and Procurement into the default content taxonomy. The content types mapped by default are requests, articles, quick links, and employee communications. After the plugin is downloaded, this mapping is visible as part of the content taxonomy app in the platform.

To get the default taxonomy for employee content, you must download it from ServiceNow Store. On installation, the default content taxonomy displays the available list of topics prescribed for the product or services based on what you are licensed to, such as IT, HR, WSD, PSM, or Legal.

After you complete the installation, perform the following to achieve a unified taxonomy experience.

Clone the employee content taxonomy and make appropriate additions or modifications to the provided topic structure. Taxonomy is updated to reflect the terminology and available services. For more information, see Clone taxonomy for employee content.

Associate all the existing and new content to the cloned taxonomy topics.

Update the search configurations to filter based on the content associated to the cloned taxonomy.

Clone taxonomy for employee content

Clone taxonomy for employee content to make your own additions or modifications to the provided topic structure that aligns to your unified portal needs.

Create taxonomy

Create taxonomy for employee content to map the content of your product or services to the content taxonomy hierarchy.

Create and associate topics

Create topics that you want to associate with the new or cloned taxonomy.

Upgrades to the translated Knowledge article attachment behavior

Use the upgraded translated Knowledge article attachment feature to find a Knowledge article in your own language on topic pages. As an admin, easily link all translated articles. As an employee, quickly find different translated versions, enhancing the navigation experience in different topic pages.

Add all translated articles after an Employee Center app upgrade

Complete bulk tagging after you upgrade Employee Center by running the utility script. You can det