Ability to create chat queues per language and have specific agents assigned to each queue

[TG3]

Hi Team,

We have HR Agents serving employees in 8 languages, and the profile language for the agent themselves is ENGLISH, as they use Case Management in English. However the employees calling in over the Live Agent Chat could be FRENCH/SPANISH, etc.

In the current setup, when an HR Agent accepts the chat, an automated welcome message goes out in English (because the Agent's profile language is English), whereas the calling employee is FRENCH, hence causing a bad experience for the employee.

What is the solution for this? Is there an ability to create chat queues per language and have specific agents assigned to each queue ?

[JR1]

Thanks Alex, that is how i have it setup using multiple language queues, but one group and skills at the user level, with assignment eligibility, but its not working consistently.