Feedback Configuration
I want to rename the below text from Provide feedback from esc portal. Can you please suggest me how to do this.
Forum Posts
Does your organization use a general HR support request?
Hello HR Community, We have had HRSD for over a year and have about 30 hr services available from ESC. We have received feedback that at times employees do not know which HR service to submit because there are so many and some of those forms are long...
Issue with Adding Users to Groups via Service Account – Inconsistent Behavior
Hi Community,We're currently automating the process of adding users to groups in ServiceNow using a service account. The service account has been assigned the user_admin role.When impersonating this service account, I’m able to add users to some grou...
Disabling comments on Knowledge base not working in Test instance, what could be the issue?
We have checked Disable comment in our knowledge base but still Post a comment box is showing in in esc. please suggest how to disable it in esc.
Can we update the name field with message Hi {Your Name} in the HR AGENT workspace homepage
Can we update the name field with the message Hi {Your Name} in the HR AGENT workspace homepage? Refer to the screenshot below
HR Agent Workspace
Hi all, Can anyone detail the steps used OOB with screenshots for configuring the ALL Cases or Priority cases Single score component in the Overview tab of HR Agent workspace? I want to create some more Single score Data Visualizations on the HR Age...
Need to make this "Collaborate" icon to be visible in HR agent workspace
How can I make this "Collaborate" icon visible in HR agent workspace, I am able to see this icon in SOW whenever I open any incident.I need the same(The icon should be visible and function the same way) for HR cases in HR agent workspace.
How to set the focus i.e.,cursor to a field
Hi all,I have written an onchange where we an certain condition meet it need to show an alert and then cursor has to move to a certain field. I have used g_form.getControl('field_name').focus(); and also g_form.getControl('field_name').scrollIntoView...
Enable 'Cancel' state for Problem record in new state
OOB,State field is Read-only in a problem Record and a problem can be moved to closed from Assess, RCA and FIP.I got a requirement to modify this behaviour and enable cancel(closed state) in problem's new state too. How can I achieve this?
ESC Portal "Additional Details" Tab Disappears After HR Case Transfer
Hi everyone,I'm facing an issue when performing a Transfer Case on an HR Case. Every time I transfer a case, the "Additional Details" tab on the Employee Service Center (ESC) disappears.Has anyone encountered this before or knows why this happens? Is...
Resolved! HR profile without User record
I was wondering if its possible to create HR profiles without creating the related user records.I think i read something about it but cant find it again.any pointers will be useful and if you have come across similar requirement then please share you...
Resolved! How to Make Knowledge Base Articles Publicly Accessible Without Login?
Hi All,I have a Knowledge Base set up in my ServiceNow instance with multiple articles. However, when I try to share a KB article with an external (non-logged-in) user, they are prompted to log in to view it.I would like these articles to be publicly...
What's the effort to enable the Enterprise Onboarding and Transition (Life Cycle Event)?
For those who had experience deploying Enterprise Onboarding and Transition (Life Cycle Event), what does the implementation effort looks like (ie: number of developers who worked, duration of the project) or if you implemented this with a consultant...
Knowledge articles dosen't show up in Agent Assist
Hello All, I am unable to search knowledge articles via Agent Assist on HR Agent workspace and it displays no record matches found. I am unable to figure that Is there any something that needs to be configured? Please find the attached screenshot fo...
ServiceNow-Workday Integration
Has anyone implemented a Workday–ServiceNow integration where Workday custom reports are used as the data source to populate a custom table in ServiceNow, which is then exposed in the Service Portal? I'm looking for technical insights on how you hand...
