Hi everyone, Has anyone come across these errors before? They appear when accessing a specific record producer that includes the 'HRI Catalog to KB Article Display' widget as a variable.I reviewed the ACL on the sc_2_kb table, and for read access, it...
Been working on LE and noticed during testing an approval stage of a case that Rejections set the case state to Closed Incomplete so the flow to do something other after the workflow rejection will not run. I can not find a rule that is doing this, a...
Hello , Can someone help , who can access HR Default option in Deflection Configuration?As of now only users with sn_hr_va.admin role can access. I want to add my custom role to provide the access.
i want to show the survey notification in emails relatedlisthere i am using this code in relationship, correct me
I am able to see customer visible comments on an HR case via the workspace however I am only seeing the 'Work Notes' field when navigating to an HR Case via the portal. Is it possible to make the customer visible comments field on the portal page to ...
Hi Friends,We are already using and having HR Services and this time we would like to introduce Agent Workspace into our client environments.Please help me to understand, how from scratch Agent Workspace can be configure and what steps we need to che...
I am tring to create a way for our IT team to have limited user_admin type access. They need to be able to update user records and roles, but not Groups. They can read groups, but not write. Main concern is that if they add themselves to one of the H...
hi! How do I hide/remove author in the KBA in the portal view?
Hi A user facing some issue attached in below image in workspace view . Please Could you please provide a solution? @Allen Andreas @Pradeep Sharma @Mark Roethof @Anurag Tripathi @Ankur Bawiskar @Sanjiv Meher @Brad Tilton
I'm looking for a helpful video or guidance for HR Agent end-users - case management, reporting, etc. Thanks in advance!
Hello --We're moving from the standard transfer case configuration to Reclassify. Everything is working mostly as expected, however, the case commented notifications are firing because the "Additional comments" field on the newly created case has cha...
HiI have a requirement where, If HR case state is in pending-if advisor sends an email to employee/user from the hr case(compose an email section) and if user responds from personal email to that email , the corresponding HR case state should change ...
I have a list field in LE case table which stores the list of Users (references user table). Example, the [Watch list] field:I want to set all users in that list as approvers of the approval activity. However, SN only allows setting reference user an...
Can COE Security Policy Prevent a User from Seeing or Acting on an HR Case, Even with Correct Roles and Group Membership? Hi everyone,I'm troubleshooting an issue in my ServiceNow HRSD environment where a user cannot view or take action on HR Payrol...
We are looking at implementing Employee Relations and are interested in leveraging the anonymous reporting center.However, we do not want cases submitted via ARC to become full investigation cases immediately with all of the involved parties, allegat...