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Problems with OOB "Create HR Case" Inbound Action

We've noticed recently in our production instance that emails coming from personal email addresses create a case from the Guest user account. It is my understanding that the OOB "Create HR Case" inbound action is meant to handle this by searching for...

Clear Virtual Agent Conversations

Is there a way to clear conversation history from the Virtual Agent?  I can see there are Conversation / Conversation Message tables but I dont want to start deleting records out of those until I'm sure there's not a "real" way to do this.    Thanks!...

kurtbell1 by Giga Expert
  • 5186 Views
  • 9 replies
  • 16 helpfuls

Transfer with existing case number: Links not redirecting

Hi, we are implementing the feature to transfer with existing case number. However, we are realizing that if we have a notification that gets sent to a user, the URL on the notification (which will contain the sysid of the initial case) will direct t...

wysenk by Tera Contributor
  • 504 Views
  • 3 replies
  • 0 helpfuls

How do I use task types in Journey Accelerator Task Templates?

Hi all, I'm having trouble trying to create tasks in Journey Accelerator. When I try to select a "journey accelerator task type", the only options are "regular" and "calendar". I would like to use the task types used in typical HR templates like "Upl...

EJ13 by Tera Contributor
  • 437 Views
  • 1 replies
  • 0 helpfuls

Create HR Case from Interaction

Hi Everyone,We have a requirement as:When a user clicks on the "Create HR Case" UI action on the Interaction record from HR Agent Workspace - the user is redirected to the HR Case Creation page with Values for Opened For & Subject Person auto populat...

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Simanta27 by Tera Contributor
  • 607 Views
  • 2 replies
  • 0 helpfuls

Send a document from the document template module

A process is needed where an internal user requests a work certificate issued by the same company he works for, the user enters the ESC Portal and sends a service (catalog item) that points to the "sc_req_item" table. Is it possible to trigger this a...

JosephSamuM by Tera Contributor
  • 338 Views
  • 2 replies
  • 0 helpfuls

Content Experience: Notification Content

Hi! We got a requirement for Notification Content to be able to change the display name of the email "from" but by still using the same email we are using for our instance. I think this is not possible since we got a label defined to it already.  I w...

Dziolszka by Tera Contributor
  • 415 Views
  • 2 replies
  • 0 helpfuls

How to Link an Image to A Button in Catalog Item?

Hi Team,I am looking for a way to link an image when I click on a button in a catalog form.For example: When I click on 'Northern region map', Then an image map will be displayed.  

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AB06 by Tera Contributor
  • 279 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to capture any workflow in an update set?

How can we capture any workflow in an update set? Or is there any other way to move the workflow from sub-prod environment to prod environment? Please let me know. Thank you.

Subhadip Roy by Kilo Contributor
  • 4589 Views
  • 5 replies
  • 0 helpfuls