HR Agent workspace adding new icon
Hi , Is it possible to add an additional icon to the side menu?If so, I would be happy to explain howThanks in advance
Forum Posts
Creating button in Record Producer
I have to create a "Cancel" button in the record producer. How can it be done
Doc Templates - esignature assigned to groups rather than individuals
Hello, we have the following requirement and are unsure if this is possible or how to achieve that. We are having a lot of contracts created on monthly base and a high number of HR people, creating and signing that contract. At the moment we print th...
HRSD
How to update PTO borrowAdd UI action resume waiting for approval , this UI action should be added to PTO exception intake form and employee experience intake form HR cases.When the user clicks on the UI action resume waiting for approval the HR case...
LIFECYCLE EVENT and DRAFTS not connecting
We have a lifecycle event that facilitates a promotion process. This requires different personas to complete tasks in various phases (per normal lifecycle event/journey behaviour).We have enabled the ability to create a draft on a record producer (Re...
Resolved! Make sn_hr_core_case_operations commented notification
Hi all,I am looking at the OOTB `HR Case Comment` Notification and I want to make one for the `sn_hr_core_case_operations` Table but I am not sure if this event will capture it, I need to make a new event, etc.Any ideas how I can make an email Notifi...
Report on Knowledge Article Approver State
Hello, I am writing a report on the kb_knowledge table and would like to bring in the State from the Approvals tab at the bottom of the article template. Can I dotwalk to bring this into my report? Where would I find these details, or do I need to us...
Resolved! Does anyone use ServiceNow for talent management or career profiles?
We currently use ServiceNow for IT Service Management, but our HR department is looking for something to help manage talent management activities. They want associates to create a career profile (with associate education, experience, and career aspir...
Resolved! HRSD knowledge
Hello! After I finish the HRSD path. I need more knowledge about what's HR. How can I obtain more knowledge about HR area to help me understand process ? Thank you
Resolved! Manager Hub plugin enabled but not available! Why?
Trying to enable this on a PDI that doesn't appear to allow HRSD to be enabled. Any idea how to enable on a PDI?
Knowledge Updates
Does anyone know of a way to set notifications to show what is actually updated within a Knowledge Article when edits are made and published? Currently, we only receive an email notifcation stating that there has been an update, but there is nothing...
HRSD Activity
Im new to learn HRSD : How to implement Knowledge author i want to hide all the Non-HR can & cannot read criteria from the HR knowledge bases HR All Employees & HR Agents so that this can prevent the incorrect criteria from the being selected. Alread...
Potential Data Leak Risk in Employee Relations Plugin
Attention all ServiceNow users leveraging the Employee Relations plugin! We've identified a potential data leak risk that could compromise sensitive information. While the Employee Relations plugin restricts access to Evidence records based on the as...
Resolved! How to acheive all the multi failure exportsets records to get single notification in a day?
Need to show them for all the multi failure exportsets records to get trigger a single notification on daily basis along with link(reDirect to 'list of failure records') in a body of the template notification.
Error While attaching files into ER HR Cases
Dear Team,Our Employee Relations users are using on ER HR Cases and they are attaching documents into HR Cases, documents are getting attached to HR case but they are getting below error messages. Unable to identify source of the Read operation on ta...
