Activities are not attaching in HR LE Case

Sriraj V
Tera Contributor

‎11-18-2024 12:47 AM

Hi All,

We have configured a lifecycle event for new hire onboarding, which includes activity sets and activities. However, when I raise a case, even though the trigger condition for the activity set is "Immediate," no activities are getting attached to the HR case. The top progress bar shows 0/0 activities. Please see the screenshot below.

SrirajV_0-1731919580856.png

What could be the reason, kindly help.

 

Thank you in advance.

 

Regards,

Sriraj

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3 REPLIES 3

Community Alums
Not applicable

‎11-18-2024 01:02 AM

HI @Sriraj V ,

Have you checked whether Audience has been defined for your Activity set for the asked user.

 

 

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Sriraj V
Tera Contributor
In response to Community Alums

‎11-18-2024 01:28 AM

@Community Alums , Hey Sandeep - Thanks for the reply. 

Audience is defined at the 'Activity' level, but activities are still not getting attached. Do we also need to define the audience for the activity set? I believe we don't, right? Even out-of-the-box lifecycle events have audiences defined at the 'Activity' level. Please correct me if I am wrong.

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Community Alums
Not applicable
In response to Sriraj V

‎11-18-2024 02:34 AM

HI @Sriraj V ,

That's correct, so if the audience empty, it will be triggered to all.

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