Activities are not attaching in HR LE Case

[Sriraj V]

Hi All,

We have configured a lifecycle event for new hire onboarding, which includes activity sets and activities. However, when I raise a case, even though the trigger condition for the activity set is "Immediate," no activities are getting attached to the HR case. The top progress bar shows 0/0 activities. Please see the screenshot below.

What could be the reason, kindly help.

Thank you in advance.

Regards,

Sriraj

[Community Alums]

HI @Sriraj V ,

Have you checked whether Audience has been defined for your Activity set for the asked user.

[Sriraj V]

@Community Alums , Hey Sandeep - Thanks for the reply. 

Audience is defined at the 'Activity' level, but activities are still not getting attached. Do we also need to define the audience for the activity set? I believe we don't, right? Even out-of-the-box lifecycle events have audiences defined at the 'Activity' level. Please correct me if I am wrong.

[Community Alums]

HI @Sriraj V ,

That's correct, so if the audience empty, it will be triggered to all.

[Sruthi17]

Hi @Sriraj V ,

Can I check if you figured out the issue? I face a similar issue