Add attachment in response template

Sejal Gandhi
Tera Contributor

‎12-25-2022 11:32 PM

Hello,

 

We have a requirement related to response templates wherein an attachment included in response template should get attached in the HR case. I want to know is there any way to achieve this and how it can be implemented?

 

Thanks,

Sejal Gandhi

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2 REPLIES 2

Community Alums
Not applicable

‎12-26-2022 05:18 AM

HI @Sejal Gandhi ,

Unfortunately NO, you cannot add attachments to the response Templates OOTB.

 

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Sejal Gandhi
Tera Contributor
In response to Community Alums

‎12-26-2022 05:27 AM

Hello Sandeep,

 

Thanks for your reply. Can the above requirement be achieved through customization? If yes, then could you please help with the customizations involved?