Hi All.Agents need to manually create similar cases , is there any way in servicenow after first case is created agent can automate the creation of another ticket such that all the details get copied over to the second case (attachment , short descri...
Hello, I have found that the latest version of Success Dashboard has "Operation Success" functionality which adds some dashboards to know the details of daily operations.At the moment, there seems to be OOTB Operation Success for ITSM only.Is there a...
Hello together, Has anyone of you investigated already the "Secure Document" feature in Washington? I'm trying to make this work, but the documentation seems to be lacking some information how you are utilizing this feature to limit access to documen...
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Hi, I created a custom button in the HR Agent workspace that allows you to download multiple attachments with a single click. It is working properly, however I am facing one problem: there are a few old records with attachments that do not display bu...
We are looking at setting up a community page and add on a widget to list the community moderators for each relevant forum as applicable. If any one has any experience with this would be much appreciated. Thanks
I have a requirement include Opened for user name in Hr Task form short description field i created business rule but not working as expected .can somebody help me on this to sort out ?Advance Thanks Here below short description field have to append...
HI have created the UI Action button on the lifecycle case which is working on default view...But the same button is not working on the Hr agent workspace view..How can i make the button work on HR agent workspace view @Ankur Bawiskar can you pleas...
Hi All,As per email to case creation requirement we have to create separate email id for India country & rest of the countries are using existing email id. But if we used existing email id then no case will be created for India & if we used email id ...
Our Agents support all Customers and can view what the Customer sees using HR Agent Workspace.They also need to see all articles while searching the portal. We had created our own role sn_hr_core.kb_viewer but that no longer works since Vancouver. We...
I want to display the value of state field of an HR Task on the Employee centre portal.By default, it is neither availble under the Details nor under Ativity tabs. Is there a way to display the HR task status to the subject person?
Hi Team, I want to update 'sys_created_on' and 'state' field on vulnerable item table from transform map.excel sheet has 'vulnerability'(string field), state, ci(string field), created(date field)There is vulnerability and cmdb_ci fields on vulnerabi...
Hi, I have created two ribbons for my HR case form but they are not visible on workspace. Please see the ss below and let me know if there is any additional configuration that I am missing ?
Hi All,I have created two variables on the record producer. Variable one name is country and variable two name is state. Variable one is of choice type and variable two is a reference and is referring to choice table. Variable two is dependent on va...
