Where the Input on Employee Form will be stored?
Hi, I would like to know where the input collected on employee form would be storedIs it stored in Question Answer table? Best Regards,Kohei
Forum Posts
HR Checklist in HR cases visibility restriction
Hi all,There is a requirement in our project for "checklist on HR cases" to be visible based on country wise. We want to make these checklists to be visible for only 1 country and not others. All the countries are using the same HR service. Can someo...
Facing issue in ATF while setting the drop down values in variable of HR Record Producer
Hello, I am Creating ATF for HR Record Producer, where in i have drop downs to check, based on that other variables should populate. But system is throwing an error "Successfully set field 'Is this query about you or someone else?' to value 'Me'FAIL...
Attachment - make attachment mandatory based on variable value
Hi All,I have a catalog item on the portal . There is a reference variable and based on the reference variable the attachment should be mandatory. I am making the attachment mandatory as by using the portal setting . Please help me on this. Thanks in...
Resolved! how to the variables in child table which are inherited from parent table
Hi there,I have a requirement that an option called "bsc" to be added unser awating action varaible. that bsc option is present in parent table which is showing in all the child tables. I want it to be hidden in one of the child table called account_...
Knowledge article visibility in Virtual agent
Hi,There is one requirement where I need to get a particular knowledge article links in the virtual agent bot when someone types the metadata of that particular knowledge article. How can I achieve this? Thanks in advance!!
Resolved! How to modify text in esc portal in servicenow for open chat window
Hi,We are using esc portal, and got a requirement to update text which appear on hover of chat icon i.e "Open Chat Window"Please let me know if anyone know how to achieve this. Thanks,Vivek
Dynamically setting a reference variable using another variable
Hi All, There is a variable select box based on the select box selected a reference variable should shown some dropdown values. What is the best approach in this , if possible please provide a sample code. Thanks
How to configure a button to add child cases to HR Case Related list in Agent Workspace
Hi All, I have a requirement to add a button on the Related list 'Child Cases' of HR Case in Agent workspace (Tokyo version).I tried doing it through the declarative action assignment but it's not working.Any lead on this will be highly appreciated. ...
Timezones in Scheduled type Trigger in Flow Designer
Hi all , I have a flow Scheduled to run daily at 10 .00 am , but it was getting triggered on America/ Los Angeles Time zone by default. I cannot Run the flow at 9.30 pm Los angeles Timezone (whice is 10 am in India ) as it effects the flow logic .ple...
Resolved! What restricts HR groups from non HR roled users?
I only see a delete ACL OOB for HR group members where Group is 'HR' or Group.parent = HR. My user has user_admin role and sn_hr_core.manager roles where the latter was specified in the ACL delete OOB. Still it can't delete the record from group memb...
Short description is missing in My requests case page when widget is cloned
Hiin MY requests case page, cloned the "standard ticket header" widget for customization but before customization itself the short description as title is removing from the case page as shown in the picture in yellowusually in OOTB widget it would ap...
Eye icon at top right of knowledge document
Does anyone know what the eye icon at the top left side of some knowledge documents signifies? We are stumped.
Resolved! Using ServiceNow for HR Recruitment
Hello, Is anyone using ServiceNow for the HR Recruitment process? So from processing applications, to arranging interviews and so on. Thanks in advance.David
Predictive Intelligence Workbench-Missing Estimated Time to Resolve an HR Cases
Hi all, Please provide support for one strange situation:I want to configure and use into our instance the Predictive Intelligence Workbench for HR the Regression solution (ETTR). The Issue is that I can't find the solution template for ETTR under my...
