HR Agent Workspace - Create Case Contact Card - Change Information Visible on Card
Hello ServiceNow Experts, I need to change the information that are presented on the Contact Card that is visible in the Create Case page in Workdpace, this one:
Forum Posts
Email Approval Requests
Hello. We are using the "mailto" option in emails for users to approve/reject items (i.e. the user clicks the link to approve, it opens a new email that includes "approve" in the subject, the user sends the email back to Service Now and it's process...
Where is the script that assigns alumni roles based on Employment End Date?
Hi everyone,I'm running some tests in a PDI to understand how alumni roles are assigned. I’ve already figured out that they are triggered based on the Employment End Date and Employment Type fields. When the contract has ended, the user automatically...
KB portal branding: Changing the banner image of a knowledge base portal home page
Hi there. How do I change the banner image or background image of a knowledge base portal? Please refer to the attached screenshot. Lastly, how do I change the black text to white or any other colour?
Why Does My UI Action Still Require Record Selection?
I created a UI Action called "See Review", which is designed to display only the records in the list where Work Notes contain "Review".I have checked only the "List Banner Button" option and disabled "List Action". Additionally, I removed the script ...
Knowledge Article Translation Best Practices
This question is not around technical functionality, but more around best practices & governance. We are expanding our knowledge articles to a new workplace in Mexico. I am reaching out to other customers of ServiceNow who have multiple languages in ...
Resolved! Agent Workspace for HR Case Management: Tooltip Issue
Hello Everyone. I'm having issues in the Agent Workspace after upgrading to Xanadu. The tooltip on the side panel is not displaying after hovering my mouse. I just wanted to check with everyone if they've also encountered the same issue? Below is a s...
Why doesn't this site offer a quick reference quide for new users for core ServiceNow processes
I have looked all over this site in hopes of finding a quick reference quide on:Service RequestsIncident Management RequestsProblem ManagementChange Management Asset Management When this tool is rolled out for new accounts a majority of employees are...
Resolved! Remove Interactions from Case Creation Page - Xanadu
Hi all, Is there a way to remove the Interactions tab from the Case Creation Page (Xanadu release)? Thank you in advance and best regards,Victoria
unable to add table name in sys_property of tni
I am trying to add a table name in sys_properties.list table for TNI properties sn_ni_core_equipment.table but unable to save it it troughing error can anyone help me please
Delegate functionality in HR Agent Workspace
Hi Team,Delegate functionality is working fine, user is able to see the approvals of his delegate in the portal view.But the same user is not able to see in the agent workspace view. In the agent workspace, if i select "My Approvals" its showing only...
Retire article - What happens when I selected 'yes' to replace an article with another existing
Hi everyone, I don't really understand the behavior when I retire an article and choose to replace it for another.For example, if I retire article KB123456 and select yes to replace it for article KB999999 what happens?What is the behavior?See the pr...
Benefits Administration
I have a question around Benefits Administration: 1. Open Enrollment2. Benefits Enrollment Inquiry vs. Benefits Inquiry3. Add Dependent/Beneficiaries 4. Total Rewards CoE vs. Benefits CoE5. QLE (Qualified Lifecycle Events): MarriagX, Divorce, Child B...
Issue with Workday Integration
Having issues with Workday Integration. I have followed the steps listed in the document below:https://www.servicenow.com/docs/bundle/vancouver-integrate-applications/page/administer/integrationhub-store-spokes/task/soap-wd-hr-spoke.htmlWhen i go ahe...
study material for HRSD certification
I am looking for HRSD study material for certification . can anyone help me with the dumps, material or any guidance?
