Hi All, For our Lifecycle Event Case we are assigning out a Task with Acknowledgement Type of Submit a Catalog item. I have configured the catalog item but when testing, I find that nothing submitted in the Catalog Item is written to the form. I hav...
Hello All, Is it possible to configure a Lifecycle case based off a field from HR Profile? Our goal is to have the opened_for user to be a field on HR Profile, but I can't seem to find where that is configured. I have a feeling it is in the Event Typ...
Issue Auto-Resolution (IAR) for sn_hr_core_case records continuously unassigns bot from target record due to AI Search not finding results. After setting up IAR for HR on sn_hr_core_case on GI as HR service, upon submission of case from portal, the H...
Hi All, I am working on a inbound action and I was trying to fetch the details of the recipients from the email. When the inbound action was in global scope the recipients details were fetched properly but when it is in the HR Scope it did not fetch ...
How can I restrict users with admin roles such that they are not able to view records like knowledge, emails, logs, questions_answers from certain tables in the global scope. For Instance HR admin or Finance admins etc
Hi, I have a requirement where if someone is raising case for lifecycle event new hir onboarding hr service....the case details should not be visible to the subject person on esc portal.I have tried doing showcase to subject person false but it's no ...
Hi All,I have written one Catalog client script for one our record producer and in that i have used GlideModal its not working.Please guide me here what i need to use to call the OOTB UI("glide_confirm_basic") page from OnSubmit() catalog client scri...
Hi All ,In hr agent workspace i have highlighted field need attention true false but this is highlighted only in home page list view but not highlighted in other list like assigned to me , opened for , closed etc in ServiceNow Configuration done in H...
Hi team, Does anyone know if its possible to create a burndown chart or report on HR Cases without going via the Agile stories route.
Hi Team,I have a requirement on Risk Event table in GRC: Advanced Risk scope.As a Risk manager and Risk user, I want to hide a 'xyz' field and this field is created in GRC: Compliance Case Management Scope. Code:function onLoad(){var userRole=g_user....
Hi ,I have created a Subflow and attached it to an Activity in the Lifecycle events . when a case is submitted. subflow is not getting triggered . using the subflow I need to create HR task and emails based on several condition.In activity mapping ...
I am trying to build a functionality where someone attaches an attachment or email is sent on a HR Case then the need attention should be marked as true. But I am not able to find the backend name or where this fields are created? Could anyone please...
We are facing an issue where we have mapped variable u_test_cause to the back end (HR Case form) from the record producer. When we submit the case through the portal, this field on the back end form does not capture the inputs from the record produce...
I have been searching for documentation regarding translation of HR Agent Workspace and have been unsuccessful. Does anyone have any suggestions?
When I navigate to Manage HR Catalog I get this screen, can you please help.
