I'm configuring Advanced Work Assignment (AWA) in ServiceNow, and I'm facing an issue where Case tasks are being automatically rejected for users with the reason "No access." I've added the necessary roles (like `awa_agent` and 'sn_customerservice.case_task.agent'), but the problem persists.
Has anyone encountered this problem or can suggest further steps? Is there any other specific role or configuration I might be missing, especially related to AWA and workspace settings?
Thank you in advance for any help or insights!
