After the state changes to Closed Complete, all corrective actions need to be verified.

[may13]

In ServiceNow HRSD, under Employee Relations, if my HR case is marked as Closed Complete, I need to verify all corrective actions. If any corrective action is not in Complete status, the HR case cannot be closed, and we should display an error message. If all corrective actions are in Complete status, then I can close the HR case. After closing, all fields in the corrective actions should become read-only.

[Ankur Bawiskar]

@may13 

what do you mean by corrective action? HR case has HR tasks associated to it

you can use before update business rule and validate if any HR task is open when HR case is about to close, if yes then abort the update

HR case should not closed if any HR task is open 

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