Hide the ‘New’ button for related lists when the HR case state is ‘Closed Complete’

[may13]

In Employee Relations within HRSD in ServiceNow, in the HR Agent Workspace, if an HR case is in the ‘Closed Complete’ state, I want to automatically hide the ‘New’ button for all related lists, such as Interview, Involved Parties, Allegation, and Evidence.

State is "Closed Complete"

Allegation " NEW " Button 

Interview " New "Button

[Shruti]

Hi

Navigate to Now experience framework-> Related list actions

Open below 2 action assignments sysid = a5c1ccc2eb9f1110afa96bf3a2522864 , 5555b77273131010a0a79329faf6a780

and update the script condition

[may13]

@Shruti     In the script condition, what do I need? My requirement is: when the HR case is ‘Closed Complete’, users should be unable Create New any records in the related lists We need to hide New Button.

[Shruti]

Update script condition parent.active==true for both declarative action assignments. New button will not be visible if state is closed

[Ankur Bawiskar]

@may13 

You can handle this by updating Table level CREATE ACL on those Related list tables

in that check the Parent State [IS NOT] Closed Complete

This will ensure the ACL passes only when HR Case is Not Closed and it will block the NEW in both Native + Workspace in related list

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