Agent Assist not working on Agent Workspace for HR Case Management
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‎08-24-2022 12:22 AM
Hi All, I am actually able to navigate to the New 'Agent Workspace for HR' through the workspaces dropdown in the header menu of the new Polaris view and able to see the agent assist related search results in the workspace for all COE's cases expect for few COE's. When clicking on the agent assist- It says - 'Please Specify Table configuration'. But, as per few servicenow docs I have already configured agent assist action assignment and contextual search table configuration for that particular table. FYI- @Vamsi Paidi
Please help!!!
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HR Service Delivery

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‎08-24-2022 03:34 AM
Hello,
Can you go through my article once ?
https://community.servicenow.com/community?id=community_article&sys_id=defdd548dbf85510457ae6be139619f8
Regards
Regards,
Musab

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‎08-28-2022 11:35 AM
Hello,
If you are fine with my response, Please hit like and mark my response as correct if that helps.
Regards
Regards,
Musab
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‎10-24-2022 08:02 AM
Did you find a resolution to this? We have the same issue. For the COE's that are not turned on OOTB we get the same error message. We've followed the same as above configuration steps and found that while the agent assist works for the old HR Workspace for these COE's, for the new "Agent Workspace for Case Management" it doesn't
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‎02-01-2023 03:11 AM
Hello,
Did you find resolution for it.
I am also facing same issue.
Can you please suggest regarding the resolution if found, it would be very helpful.
Regards,