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Toggle template bar is not visible in agent workspace

Hi All, Toggle template bar is visible in the classic view or HR case but it is not visible in the HR agent workspace , Can you tell me if it is present can you tell in which part or section it is available in the HR agent workspace (Toggle template ...

chandan31 by Tera Contributor
  • 645 Views
  • 2 replies
  • 0 helpfuls

Can "Sentiment Analysis" be added to the HR Agent Workspace?

Is "Sentiment Analysis" available for HRSD cases or only CSM cases?  https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/case-sentiment-analysis.html

Liz18 by Tera Contributor
  • 347 Views
  • 2 replies
  • 1 helpfuls

Resolved! HR Task Type: Schedule A meeting

The Washington release notes states to setup the Schedule a meeting hr task type you need the following: 'For the meeting invite and scheduling capability, you must install the ServiceNow Microsoft Outlook spoke.' Are we using a spoke for this or is ...

Resolved! Force / Refresh Lifecycle Activity Sets

Hello together, I wanted to reach out to my fellow HR experts as I'm looking for a way to force the "Lifecycle Event Case's Activities" within an HR Case. I do remember that I've seen something in the past where this has been done via an UI Action on...

How to enable local login for the prehires

Hi All,How to enable the local password for all pre-hire such that SSO enabled accounts are temporarily allowed to login via local password.Please let me know for any solution. Thanks

puja kumari by Tera Contributor
  • 901 Views
  • 2 replies
  • 4 helpfuls

Case -by default in closed completed state

Hi All,I'm creating record producer to create case , but whenever the case it create it automatically in closed compete state.A other fields are update as expected.Have any one has any idea on this. Quick help needed.

Jai2021 by Tera Contributor
  • 940 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to remove a widget without header on a dashboard

I want to remove a report widget on my dashboard, but I removed the header earlier. I can't find a way to get the header back to edit or remove the widget. I tried right-clicking it, but it doesn't let me edit or remove it.   

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Absolomx by Tera Contributor
  • 465 Views
  • 1 replies
  • 1 helpfuls

Limiting Visibility of HR Cases

Good Afternoon, Would anyone have an idea of how to limit an HR Case type so that only the HR Team and the subject person can view the case details? For example, we have a case type that contains private information. There may be instances where the ...

Need help for Requestor field on HR case

Hi Team, I am working on HR Case management.when i was testing Inbound email action by Creating HR Case with a User (who has active record and Inactive record in user table) The Case creates with Inactive User record and was updating Requester field ...

sony8 by Tera Contributor
  • 368 Views
  • 3 replies
  • 0 helpfuls

Resolved! Deleting user/HR profile through an API

When a new hire gets rescinded in our HR system, we would like to delete/rescind the HR Profile and also the onboarding case lifecycle event.  i know this can be done manually, however, is there an API that the HR system can call and cancel this hire...

Casey4 by Tera Contributor
  • 443 Views
  • 2 replies
  • 0 helpfuls