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Forum Posts
Restrict HR Cases visibility based on group type
Hi everyone, I have a group for example called HR Admin Team that has the human_resources type on it. That group type ensures that users on that group can see every HR Case.Then I created a group called HR Admin Restricted, that has a custom type cal...
Unable to see details of request submitted for HR Service on portal
In HRSD, I have created one Record Producer to create a case on HR Talent Management table from Employee Centre.When I am submitting the request, only header is visible. Other than that, nothing is getting displayed on the screen. And also, not abl...
How can I have choice values available to multiple variables
I have same choice list values for multiple variables, what is a best way to do this instead of adding the values multiple times?
Resolved! how to restrict HR cases based on Case assignment group?
Hi All, my requirement is to show the HR cases to the agents which belongs to Case assignment group. scenario: HRC1233562 is assigned to "Xyz" group. HRC2324342 is assigned to "Qwerty" group. HRC8954854 is assigned to "Test" group. HRC1233562 should...
can variables be used to trigger or use them in workflows
I have variables on a record producer, I am trying to see if I have to create fields on the table in order to use them in the work flow or reports. This is a choice list with 80 values so wondering what would be a best approach to handle this.
Resolved! Compose Email - Paste & Identify Multiple Recipients
Hi Community, In HR Agent Workspace, the Compose Email functionality isn't allowing users to copy and paste a list of multiple email addresses into the "To" field. It requires entering them in one at a time. Is there a way to be able to paste a list...
Export to XML and Import XML updates - HRSD URGENT help needed - Please and thank you!
Good day! I need some help. I updated Child Topics on a Parent HR Topic - The updates I made were adding in new Quick Links and Web Apps. The part that I am confused about and need someone's help with is how do I export to XML the following? I know ...
Evaluation Interval and Activity Containers
Dear community, I am implementing a lifecycle event using activity containers to add conditions between activities. I noticed that when I add activities with a different order in the activity container, after an activity is completed, it takes a few ...
Resolved! HR COE security policy VS ACL
Hello Folks, I have a scenario where an HR case HRC121 is created on "sn_hr_core_case_benefits" table and the case is assigned to "US Benefits" and i have another group "IND Benefits".Now members from "IND Benefits" should not have read access or vis...
Need All OOB HR Services along with Topic Category and Topic Detail
Can anyone share a list of OOB HR services offered by ServiceNow along with Topic details , Topic Category and COE's Thank you in advanced
Scripting
Hi All,There is a custom table , there are two fields called code and name , I need to run a schedule job to check if there are more than one record with same code then the schedule job should make the record as inactive which has the least updated...
HR Agent Workspace - how to create personalized list view for last updated by is Watchlist user
Hello - is there a way HR Agents can build a personalized list view of cases that have been last updated by someone on the watchlist?
Resolved! Issue accessing the HRM Ticket Page
We have an issue where A user can access the details of a Case / Ticket via the native application, but when same user attempts to access those details via the HRM Ticket Page (hrm_ticket_page) then the user see's no details (see screenshot below):I ...
Multi variable set not getting copied to HR case
I added the multi variable set to a record producer for HR case, but it is not getting copied over to description. The script include hr_ServicesUtil has code to do it. It copies over other variable sets. Any one saw this before?
