Sharing Lists in HR Agen workspace

if I have a filtered list in my Agent Workspace, Can I push it to other agents? 

Notification Setup on Suspend Status

I would like to explore the possibility of setting up an automated reminder notification for cases that have been in suspended status for 2 or 3 days. It would be helpful if the notification could consider instances where the suspend status is due to...

Who added me on a Watchlist

If someone adds me as a watcher on a case or multiple cases, can I see them on a list in Agent Workspace or a report? 

HRSD Agent Workspace g_aw.openrecord() question

Hello all, Is it possible to auto populate a couple of fields on the target record with the aw_openRecord() ? I've spotted that an OOTB ui action is already doing that (Create HR Case on the Interactions table): Here's the OOTB Workspace Client Scrip...

Auto approval on flow designer

Hi team,I am facing issue like once manager is approved then group approval to be auto approved.how to achieve this please refer below screenshot. 

Assigned to not able to see transfer case

Hi team, Can anyone help me please.assigned to not able to able to see transfer case methods.

Enable minor edits to a published article without creating a new version Property Not working

Hi team, We have enabled minor edits to a published article without creating a new version property, And added Valid To, domain expert, kb_category fields to the list of fields. But If I open published article Valid To, domain expert, kb_category fie...

Activities is not visible in Playbook

I am facing a issue in Playbook in HR Agent Case Management Workspace. My activity set contains 7 to 8 activities but once the activities are triggered it is only showing one activity in the Playbook even though all the activities are triggered, also...

How Can I have the same tab as corrective action tab in Employee Relation HR case?

I have to create a new tab in Employee Relation HR case same as corrective action tab which is already present, other than custom table option is there any method I can use to implement the same? Any suggestion will be helpful. 

HRSD for integrated ERP for M&A Customers

HRSD for integrated ERP for M&A Customers

Need  info on Consolidation platform on HR SD  between two organization with multiple HR ERP systems, to have consolidated single HRSD 

Virtual agent bringing up a particular topic

In our instance when someone is searching with 'How to speak to someone' or 'need to speak to someone' the pat is bringing up a particular pat topic instead of directly going to live agent. Could anyone please help as to why this is happening and how...

User access to Employee Growth and Development

I need your support on one situation.We have installed EGD (Employee Growth and Development plugin) to enhance employee career growth and to have a unified manager view (using Manager Hub). Our issue is that we don't know exactly how can we grant acc...