Agent workspace for HR case management

[Prasad Uruturu]

Hi Experts,

Please provide some guidelines on below points.

1. How can we change the brandings(Logo,banner color) ?

 

2. We need to show all the list to agents , now it is showing only to admins.

TIA.

[tharun_kumar_m]

Hi Prasad,

The below docs site will guide you step by step to brand your workspace.

https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/administer/workspace/ta... 

In the table "sys_ux_applicability_m2m_list" you can configure the lists by adding the role of your agents.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumbs up.

Best regards,

Tharun Kumar

[Prasad Uruturu]

Hi Tharun,

Thank you for your response.

I need to configure the brandings for "agent workspace for HR case management workspace", it is actually coming with NEXT UI.

Which you have provided those details for classic workspace. Can you please provide the NEXT UI related.

Thank You.!  

[Mark Manders]

The link provided by Tharun is the link for the Next UI workspaces. It may look a bit different if you are not yet on Washington, but from the same docs page you can check on other releases as well. 

Besides that: you checked out the link and come back to ask for another link? Why not find it on the docs page yourself, now you know that it is there.

[Mark Manders]

Hi Prasad,

Branding: https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/administer/navigation-a...

UX lists: Look for sys_ux_list in your navigator. It will show all the UX Lists. Find the correct workspace and apply what you need.