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08-05-2024 02:42 PM
Hello - is it possible to allow a user who is on the watchlist of an HR case to also be able to view the cases details via the hrm_ticket page in Employee Center? Currently, if a watchlist user tries to view case details in Employee Center, they'll get the hrm_ticket page, but can only read the short description of the case, they can't view the activity stream or any other case details. Opened by & for can view full case details.
Solved! Go to Solution.
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08-05-2024 03:54 PM
You should add the "watchlist is(dynamic) Me" condition on the full description tab of the ticket_tab_configuration visibility
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08-05-2024 03:54 PM
You should add the "watchlist is(dynamic) Me" condition on the full description tab of the ticket_tab_configuration visibility
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08-06-2024 07:57 AM
Thank you, this worked & was a much easier solution than what I attempted