Always displays 'No chat agents currently available' in the chat widget on the service portal

Vinoth6
Tera Contributor

Am trying to test the live agent on my personal dev instance. I have configured the service channels, queues, agents. But it always says 'No chat agents currently available' in the chat widget on the service portal. 

20 REPLIES 20

mabeto97
Tera Contributor

Hi, hopefully this works for anyone who is implementing this 'Live Agent'. The thing that was missing on my end is in te record of the table [awa_presence_state] the one named 'Available' there is a Slush Bucket named 'Service Channels'. Depending your case but in most cases make sure that the Service Channel named 'Chat' is selected, like this:
servicenowLiveAgentFix.png