Always displays 'No chat agents currently available' in the chat widget on the service portal
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09-28-2020 10:08 PM
Am trying to test the live agent on my personal dev instance. I have configured the service channels, queues, agents. But it always says 'No chat agents currently available' in the chat widget on the service portal.
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09-07-2023 06:35 PM
Hi, hopefully this works for anyone who is implementing this 'Live Agent'. The thing that was missing on my end is in te record of the table [awa_presence_state] the one named 'Available' there is a Slush Bucket named 'Service Channels'. Depending your case but in most cases make sure that the Service Channel named 'Chat' is selected, like this: