What are the merits and demerits of only using itsm tables for an hrsd subscription? The client is adamant on using only sys_user, sys_user_group, and sys_user_grmember for its users.Your answers are greatly appreciated.
Can the Related Articles Widget that is on the Service Portal be added in the HR Agent Workspace when agents search for articles?
Only HR Case, HR Total Rewards Case, and HR Workforce Administration Case are showing as options. Should also see Lifecycle, Payroll, and HRIT according to my PDI. Not sure why all the COEs are not showing up.
Experts, After the upgrade from Tokyo to Vancouver. Users are unable to see Completed Tasks in ESC portal. I have compared Tokyo & Vancouver version for the same user(roles) in two instances but it still has an issue. User just see a hyphen '-' FYI -...
Is it possible to automatically resolve a ticket after all activity sets are completed in the Lifecycle Event?
Hi All, In the flow designer , hyperlink underline is not working , it is showing error .code:var displayText = <p><b><a href="default.asp" target="_blank">link</a></b></p>; Can you help me regarding this issue. Thanks,chandan
I've made a copy of the "Cancel" UI Action on sn_hr_core_case (HR Agent Workspace.) I've also copied the script include to modify with my custom fields. I'd like to customize the popup to display a reference field instead of the work notes. Everythin...
Hi, Is it possible to set a default value (see screenshot) for fields in a Workspace (in my case for "Agent Workspace for HR Case Management"). And if this is possible, is this wise to do, if you take into account future updates of the workspace? Tha...
Hello I am using OOTB HR Agent Workspace and thinking about using HR tasks functionality.Some cases have HR tasks tab and Other do not have its tab.Is there any condition to control the visibility?
I would like to create a report for Involved Parties, where I can include data from their HR Profile. So far, I am only seeing an option to include related user data, but not to the HR profile data. Is it possible to connect HR profile data to Invol...
Hey guys,I am having a requirement where in I need to pull static data into a widget from featured content.We have a limitation of max 5 content currently that we can pull, so can anybody please advice on how to pull data from featured content into a...
Hi All How to restrict employee center header menu based on field value (Global competency Network in HR profile table). Please help me
Hi All,I have Ai search on the portal , I came across the View template , action assignment , action payload definition and i referred the docs I could not understand much . Please help me on the below items1)On the view template how does the json on...
Hi ,I am creating a business rule such that when hr case is closed complete and users click a button it will create a child case with same opened for , subject person , watchlist , additional comments , work notes from the parent case . Please help m...
Hi all,I have a requirement that I need to hide technical approval in specific view from the approvals tab.Can someone help me to achieve this.Thanks !!
