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"Suspend Task" button on HR task in HR Agent Workspace

Nbruk
Tera Contributor

‎01-22-2026 07:00 AM

Hello,

 

"Suspend Task" button on HR task in HR Agent Workspace is missing.
How can I modify UI Action "Suspend Task", specifically Workspace Client Script to have the same functionality as on classic view? 
Thanks,
Nelli.
 
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SupriyaWaghmode
Kilo Sage

‎01-26-2026 06:45 AM - edited ‎01-26-2026 06:46 AM

Hello @Nbruk 

Steps to  add the "Suspend Task" UI Action for Workspace:
  1. Locate the Action: Navigate to System Definition > UI Actions and find the "Suspend Task" action for the sn_hr_core_task table.
  2. Enable for Workspace: Ensure the Show in Workspace checkbox is checked.
  3. Configure for Client-Side:
    • Check the Client box.
    • Set the Onclick function name (e.g., runSuspendTask()).
  4. Create Workspace Client Script: In the "Workspace Client Script" field, implement the function to mirror the classic behavior, typically prompting for a reason and updating the state to Suspended. 
function runSuspendTask() {
    // Prompt for reason (optional: prompt the user for input similar to classic)
    var reason = prompt("Please enter the reason for suspension:");
    if (reason === null) return; // User cancelled

    // Set the state to Suspended (verify your system's 'Suspended' value)
    g_form.setValue('state', '3'); // Assuming '3' is Suspended
    g_form.setValue('work_notes', 'Task suspended. Reason: ' + reason);
    
    // Save the record
    g_form.save();
}

 

 

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Thank you for your support! 🙏
Thanks & Regards ,
Supriya Waghmode |ServiceNow Rising Star 2025🌟
www.linkedin.com/in/supriya-waghmode

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