Assignment Group not showing in HR triage dashboard in HR agent workspace

Abhishek Singh2
Tera Contributor

3 weeks ago

Not able to see any HR assignment group or any group when selecting 'Assignment group' in vertical lane field. Please see the screenshot and give me a resolution.

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Ankur Bawiskar
Tera Patron
Tera Patron

3 weeks ago

@Abhishek Singh2 

where is this being used?

share some more details

Is that an OOTB dashboard or custom one?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Abhishek Singh2
Tera Contributor
In response to Ankur Bawiskar

3 weeks ago

Hi @Ankur Bawiskar ,

It's used in HR Agent Workspace, on the left side you'll the icon to open it below lists.

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to Abhishek Singh2

3 weeks ago

@Abhishek Singh2 

share screenshot how you navigated

I couldn't find in my PDI

AnkurBawiskar_0-1764140948180.png

 

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Abhishek Singh2
Tera Contributor
In response to Ankur Bawiskar

3 weeks ago

@Ankur Bawiskar , you need to update Agent Workspace for hr case management plugin along with sn_knbn_comp and sn_visual_board to see it

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