ATF-Unable to navigate to the All HR cases ->all list in Agent workspace

[ThulasiramR]

I am able to navigate to the HR agent workspace but not able to navigate to the all list page .

FYI,I have tried Custom (UI ) action it not worked

[Shaqeel]

Hi @ThulasiramR 

I dont think you can do this.

You can open the new form and set fields.

Regards

Shaqeel

[ThulasiramR]

Hi Shaqeel ,

I have already Submitted the form in the HR Helpnow portal, just i want to open that submitted HR case record in Agent workspace ALL HRCases-> All ,list page

[Shaqeel]

Hi @ThulasiramR 

I also tried to open the case in Agent workspace ALL HRCases-> All ,list page but not able to.

The workaround is to use Open existing record step and select standard UI.

It will open the case record, and you can carry out the test.

Regards

Shqeel

[ThulasiramR]

Hi Shaqeel,

I tried already i am  able to open the HR case record in Standard UI but our requirement is i want to open the HR case record in Agent workspace  And i don't see Agent workspace option in FORM UI field