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Submit a record producer automatically

We have a requirement to submit a record producer automatically. Manager gets a request in his to-do list on the service portal where he has the record producer with certain fields having pre populated values.  If manager does not submit it within 3 ...

Resolved! Get image from image field in a table

Hi everyone, I am trying to insert an image into a PDF document template. The picture is in a table as shown below: In my pdf I would like to return the image and I have tried: (function evaluateMappingFieldValue(caseGr /* GlideRecord for parent cas...

find_real_file.png

create an ACL to hide the HR tasks for that specific service

I have created an ACL to restrict   HR task visibility for specific groups .But still those  who are not member in the Group list they still able to see the  those HR tasks related hr service. is anyone will guide me on this . Regards,Hema

Sony7 by Kilo Contributor
  • 800 Views
  • 4 replies
  • 0 helpfuls

HR case auto close if the state does not change for 5 days

In HR cases, I have a state as "Awaiting customer response". I want the HR cases to automatically move to 'Closed complete' if the state has been "Awaiting customer response " for more than 5 days. Can I get some help in this?    

Arvind1 by Tera Expert
  • 1080 Views
  • 4 replies
  • 0 helpfuls

Resolved! EDM - Retention Policies Purging

Hi SN Community, I wondered if anybody familiar with EDM can confirm that retention policies will mean a document automatically purged once it passes the retention period? Example: Retention Policy says that the document type 'employee verification l...

DClayton1 by Tera Contributor
  • 1307 Views
  • 2 replies
  • 3 helpfuls

Failing widget: 'HRM Task List' (40e783993bdb13004d3b695593efc488)

Hi All, I am trying to implement the Involuntary/Voluntary separation process and have already downloaded the respective packs. But while trying to create the request I am getting the below error  "Failing widget: 'HRM Task List' (40e783993bdb13004d3...

Karnika2 by Tera Contributor
  • 596 Views
  • 1 replies
  • 0 helpfuls

I want to enable a business rule that prevents a case from closing if there are still open tasks attached to the case. I have created the business rule but it seems there is another business rule that is overriding mine. Could you please assist.

I want to enable a business rule that prevents a case from closing if there are still open tasks attached to the case. I have created the business rule but it seems there is another business rule that is overriding mine. Could you please assist.

Tshwarelo1 by Kilo Contributor
  • 506 Views
  • 5 replies
  • 0 helpfuls

Notification is not triggering during insertion of case

Hello  I have a requirement where i need to trigger notification when assign to is not empty and assign to changes. when Hr case is submitted assign to is auto populating. I created business rule to trigger the event for notification. type is insert ...

R Akash by Kilo Expert
  • 676 Views
  • 4 replies
  • 0 helpfuls

Resolved! how to translate variable questions specific to a Record producer. (say 'Leave type' variable which is common in many record producers ). When I added translation to this this variable, the change is affecting to all other same variables in differe

How to translate variable questions specific to a Record producer.  (say 'Leave type' variable  which is common in many record producers ). When I added translation to this this variable, the change is affecting to all other same leave type variables...

si21 by Tera Guru
  • 1150 Views
  • 4 replies
  • 3 helpfuls