trying to have this functionality in agent workspace. I have tried these steps mentioned in this article and found that it is for List and not for Related list https://community.servicenow.com/community?id=community_article&sys_id=64857223dbd668...
Are there standard ServiceNow definitions for the following drop-down options for the State field? Draft Ready Awaiting Approval Work in Progress Closed Complete Closed Incomplete Cancelled Awaiting Acceptance Suspended
Hi all, When user search the name in reference field have table hr profile - show Department next to the Name - the check should show details about - Name/Email/Department. how to achieve this thanks
Hi, I have written an ACL on sn_hr_core_case table for topic category and topic detail to be edited by sn_hr_core.basic role There is a child table that is sn_hr_le_case where the parent acl is not working and users are still not able to edit the lif...
I have a lifecycle event (triggered by record producer "Change job") with 2 activities (Advice manager & Advice director) in it. The manager should see the filled in fields by the employee, and the director should see the filled in fields by the empl...
Hello, Following this guide here I created a fillable pdf and an activity for an employee to sign it. However when going to the to-dos list and trying to complete the task I get the error bellow. I cannot find what is wrong.
Hello Everyone. Im working on a report. Is there a way to extract number/details of cases that Agents have attached or suggested a Knowledge Article? Thank you, Florencia
Hello! Is anyone aware of a situation/criteria that would keep HR Cases from automatically transitioning from "Awaiting Acceptance" to "Close Complete"? We have a few cases that have remained in the "Awaiting Acceptance" state for over 6 months. Our...
Hi Everyone, On HR core case table,we have related list 'requested items->parent' but this is not visible on form but this related list is visible on hr lifecycle events form Any idea where is it configured and how was it configured
As per the OOTB behavior, if the Parent Case is Closed Complete/Closed Incomplete/Cancelled. The child cases gets auto-cancelled. However, We received the requirement to "Child cases should NOT be closed when parent case is closed" so i wrote a after...
How can I prevent a user from submitting a new HR Case via record producer "Request move", if there is still an open HR Case for "Request move" for this user? So only 1 open HR Case per user for a specific HR Service can be possible. Thanks in advan...
Can you share best practices around how employee service center access and support can be managed for employees on mobility? Employees on global mobility in our organization need to access content both in their home country and their host country.
Hi folks, Having some issues with using the Collect Employee Input HR task on one of our HR Services. I am following the instructions from the docs site here. The form has been designed with the questions I need to get a response to (in this example ...
Is it possible to get click rates in quick links widgets? to see how many visitors to the particular quick links in esc portal
as a fullfiller i should recieve the notification if requester add comments on the select case. as a requester, i should recieve the notification if fullfiller add comments on the selected case.
