Hi All, I was creating an HR task template and I found the option "Auto-close Integration task" on Task Type. But the official documentation doesn't say what is this used for and I also have no clue about it. Many Thanks!
Hi All, I am getting this error when ever I add something on comments and save. I already created cross scope record but it didn't resolve the issue. Please help if anyone knows how to fix it
I am being asked if it is possible to request a read receipt when we send emails from HR Case. In searching previous posts, it doesn't look possible, but the posts are somewhat older. I am wondering if this is now possible. If not, has anyone figu...
Hi, 1.What is the concept of non transferrable fields appearing in worknotes after transferring a case to different HR service in HRSD. 2.How do we hide/remove one of those fields from worknotes. (say , hide Deposit percent).
Hi, All. ServiceNow has the 'sn_hr_sp.admin' role.What should this role be used for?I would also like to know how it differs from the 'sn_hr_sp.esc_admin' role. Thank you for your help.
Hi experts, would anyone know how to run a workflow script activity with specific role (sn_hr_core.admin). We tried to use a flow but can't select the hr_sn_core.admin role. Thanks Agathe
I have 3 choice fields as below 1. User or Business Value (Drop down values to show: *,**,***,****,*****. Each star associated with a numerical value: * = 1; ** = 5; *** = 8; **** = 13; ***** = 20)2. Time Criticality (Drop down values to show: Lowe...
Hi All, I have created one email notification which will trigger to user and also have kept the manager in CC using the email script and have called the same in email notification, after completing I have tested this scenario and found that it was tr...
Hi All, Wanted your expert opinion on the best possible way to make all the fields on the case form non-editable when the case is Closed. We have an option of writing the client script but it will not control the list view. User would be able to edit...
Hi All, My requirement is to inherit the fields when we are spilting a story such as: When a story is split, it should inherit the following additional information from the original story Application OwnersStatePriorityEnhancementDefectEnhancementHR...
I am facing an issue where only admins are able to get results whenever we do a search in agent workspace, however if I impersonate a user with the HR Basic role, they don't get any results (see below) If I search for "payroll support" as a manager o...
HI All, I created a checklist for a particular service (eg - general enquiry) it has few service types. Now my requirement is to make the checklist visible only under one servicetype not for the entire service. what are the possible ways to acheieve...
Hi Experts, We are facing below Issue When using Create New Case option, the moment we select HR Service "Create Case" option is disabled. This is happening from Agent workspace and only in SanDiego release. Please provide some inputs on how to fix t...
Hello Community, I am having a hard time in figuring out the solution for below scenario. Any help is greatly appreciated. Requirement - UI action to update bulk records in list view. (Existing functionality - Usually when an update is made to a reco...
From you experience, what are the benefits of creating HR TASK? If there's any, in what scenario to consider this beneficial? Thanks
