Auto-populate source field on hr case

[Vaishali 11]

I have a requirement where the Source field of the HR case should get auto-populated based on how it's getting created. For ex- if the case is being raised over voicemail then the source should auto-populate as phone. How can this be achieved?

Thanks!!

[Sandeep Rajput]

@Vaishali 11 You need to populate the source in the script which is responsible to create the case when the case was raised via voicemail. 

[Vaishali 11]

Hi @Sandeep Rajput could you please tell which script you are referring to?

[Juhi Poddar]

Hello @Vaishali 11 

If you need to populate the Source field when creating the HR case via a script (e.g., in the script responsible for case creation), you can directly set the value of the Source field in that script based on how the case was raised.

Example script:

var hrCase = new GlideRecord('sn_hr_core_case');  // Create a new HR case record
hrCase.initialize();  // Initialize the record

// Assuming you know the case creation method, e.g., 'Voicemail'
var caseCreationMethod = 'Voicemail';  // This value can be dynamically set

// Set the source field based on the case creation method
if (caseCreationMethod == 'Voicemail') {
    hrCase.setValue('source', 'phone');  // Set the Source field to 'phone' for voicemail
} else if (caseCreationMethod == 'Email') {
    hrCase.setValue('source', 'email');  // Set the Source to 'email' for email
} else {
    hrCase.setValue('source', 'other');  // Default to 'other' if the creation method is unknown
}
// Populate other necessary fields

// Insert the record into the table
hrCase.insert();

Hope this helps!

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Thank You
Juhi Poddar

[Vaishali 11]

Hi @Juhi Poddar could you please explain to which script you mean to add this and also how can we do the identification if the case is coming from voicemail?