@BDLEONG I am assuming by Ticket you mean to say the hr case associated with the lifecycle event should get resolved when all the activity sets associated with it are completed.
You can set the auto closure on the HR Service which is associated with Lifecycle event.
For more information please refer to https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resou....
Hope this helps.
@BDLEONG I am assuming by Ticket you mean to say the hr case associated with the lifecycle event should get resolved when all the activity sets associated with it are completed.
You can set the auto closure on the HR Service which is associated with Lifecycle event.
For more information please refer to https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/human-resou....
Hope this helps.
Hi Sandeep,
When I select this option, the ticket is automatically moved to resolved.
However, I see 2 issues:
- The Closed/suspended Reason remains empty, and this is mandatory field for my propose. Is there a way to automatically populate it?
- When the status of my ticker IS NOT Ready and the Closed/suspended Reason is populated, the auto-close is not working.
How can we make this functionality work with the Closed/suspended Reason filled?
Thank you,
