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Resolved! PDF Document for HR Service not Generating

I created a pdf document and want it to generate on a particular type of case. I have set everything up according to product documentation but it just continues to load and never generates. Does anyone know what the cause might be? Or does it look li...

cwillard by Tera Expert
  • 1265 Views
  • 2 replies
  • 0 helpfuls

Resolved! Help with Inbound action - HR Case Update

Hey SN Comm! I have an ongoing project that I am trying to accomplish. Last week I received help from our community with Inbound Action, Create HR Case. What I was trying to do, is have any CC's users that match a user account within SN sys_user tabl...

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Auto Refresh DocuSign Token

Hi,I have configured the DocuSign Spoke according to the document content.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852804https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/integrationhub-store-s...

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Send Offer letter pdf attachment in notification

Hi Team, In our flow we have the requirement of sending the offer letter in email to the employee. High level process is as follows:1. Manager raise request.2. Approver approves3. HR team gets an HR task to populate few fields (this we are doing thro...

JohnnySnow by Kilo Sage
  • 1278 Views
  • 10 replies
  • 0 helpfuls

Group manager need to edit/remove group members

Hi All,We need to have  group managers able to edit the group members  . In the oob acl users having user_admin role can edit the group members. But users with user_admin role and group managers are unable to edit the group members. Kindly help me on...

kali by Tera Contributor
  • 1250 Views
  • 4 replies
  • 0 helpfuls

Resolved! Hide "At a Glance"

Is it possible for an individual agent to hide the "At A Glance" section on the HR case in agent workspace?  We tried turning off the "Show Sidebar" 

Resolved! How to print article from Service Portal.

Hi, I should be able to navigate as an end user to an article and be able to click on something that allows me to print the article (without printing the entire webpage). When we open article on Service Portal and click on ctrl + P to print article t...

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