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Service Activity - Trigger Conditionally

Hey HR-Community, I was wondering if anyone of you has ever "customized" the flow that is used to create HR Tasks, Child Cases and Approvals for HR Services with the "Service Activity" Fulfillment Type so that they could also use "conditions"? I do r...

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Resolved! New HR Case Creation from the Email sent to already Closed HR Case

Hello Experts,   I have a requirement where in User is Sending Email for the already closed HR Case. Right now we have a Function where the reply is getting recorded as Comment in the Case. I need to implement the solution where in a new HR Case is g...

Tahzeeb by Giga Expert
  • 2637 Views
  • 7 replies
  • 0 helpfuls

Resolved! Docusign webhook not returning status back to ServiceNow

Hi,  I am facing an issue that when we trigger the docusign flow from servicenow, its sending the template for signature in DocuSign. After document is signed in docusign envelop status is not getting updated in servicenow. Can anyone help on this? T...

rishabh12 by Tera Expert
  • 5757 Views
  • 18 replies
  • 3 helpfuls

Resolved! Show Hide condition on the record producer

Hi everybody, I would like to understand how to set up show/hide conditions for specific variables on the record producer. For the following variables, the show/hide condition should be 'only show if "Do you already have the car?" is true':'your car,...

Alik_92 by Tera Contributor
  • 939 Views
  • 1 replies
  • 0 helpfuls

Pass form value from UI Action to HTML in UI Page

HiI have a requirement to hide few choice values of a field based on HR Service when the button is clicked.When a user clicks "Rescind" button in Lifecycle event case, a dialog window appears and user is asked to submit Rescind reason. My requirement...

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HR Service configuration

Hello All, Can someone let me know what is the recommendation here - why we should always map a single HR Service to a record producer. Using record producer script, we can derive multiple HR Service to an HR Case but usually while configuring an HR ...

Kunal36 by Tera Contributor
  • 2426 Views
  • 3 replies
  • 1 helpfuls

Resolved! Question about Lifecycle Events

Would it be appropriate to configure a Recruiting process as a lifecycle event? As separate from the Onboarding process?

aok7 by Tera Contributor
  • 1330 Views
  • 4 replies
  • 2 helpfuls