Hi!We are currently working on Lifecycle events/Journey Designer to create an Onboarding process for the customer. In the Onboarding process, there are some activities/tasks which are IT related (like Supervisor orders the user credentials and passwo...
In the Agent Workspace for HR Case management, whenever a case's state is changed from "On hold" to "Work in progress". Is it possible to highlight/add icon for the state field.
Hello I am trying to create alumni users with using HR Admin user.But when load data from Excel file to import set table, there is an error.I have confirmed the user has access to the import set table.Have you ever faced any similar issue?
Issue: Worker information changes after the Onboarding case is created and the Onboarding case has original/stale data. What do other customers do to solve this? Scenario:Future dated new hire is added to our HR system (Workday) The LCE event (O...
Design:Create a catalogue item with name : Update date of Gift cardCatalogue: Human Resources catalogueShort Description: Re importing a date of Gift card ReceivalDescription:How does it work: Download the data template from the link belowEnsure ...
For HR Cases that require approvers (managers or others), the Service Activity setup allows for approvers to be added if missing. ServiceNow also provides a related list to be added to the case to display who the approver is. However, the client ne...
How to send notification based true/false field, but the two notifications created on record updated not event registryif true has send type 1 notification.if false has send type 2 notification.please help me.
Hi experts,How can we modify fields displayed on preview icon for opened for field. We need to remove and add few fields to display on preview.Please refer the screenshot below.  Thanks in advance.
Hi we have an issue facing related to the notification email link, when we click on the notification link it should route to the catalog item which is already filled with the data based on the person name which we are currently passing through notifi...
01: Current issue: It’s confusing to look at the profile for rehire and contractor conversion due to blend of current and future data. Contract conversions LCE do not work properly and can’t consume having a current active contractor record with i...
What is the best method to allow multiple agents (either from different or same assignment group) to be able to work on a single HR case simultaneously?
when ever raising Test1 Hr service case it will generate one ID number and this generated ID number we are populating in another two hr service requests (Test2 HR service, Test3 HR service).if we use ID number in Test2 HR service then it should not...
I want to create a report that shows the percentage of task completion by due date for each group of new hires. Suppose in a LE user has few tasks, i want to show how many tasks are pending "due 7 days prior to the start date" which will be onboard...
Hi, Email is not sent to cc field. Please see below screenshot : Please correct me to achieve it. Regards, Nivedita
Hey, So there is only one Knowledge Base with around 400+ articles, accessible to both Employees and HR, to avoid duplication from two separate Knowledge Base for each of them. But it seems the Employees have to read through a lot of content within t...
