autoclosed case after 3 days on pending state

[Tal5]

Hi,
Is there a way to close a request after 3 days that has gone from work in progress to pending status?
I mean there will be a count of three days from the status change and then it will be closed

[Rajesh Chopade1]

Hi @Tal5 

If you're using Flow Designer, you can create a Flow to automatically close requests after a specified time period.

You can create a new Flow or use existing flow.

Set the trigger to be when an incident's state is set to Pending.

Use the Wait for Condition action to wait for 3 days after the state has been set to Pending.

After waiting for 3 days, use an Update Record action to close the request by setting the state to Closed.

I hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

Rajesh