Average SLA Duration for HR Cases - is there an OOB widget or KPI available ?
Use case - Ticket volume is <5M records
Requirement - PA dashboard - Bar chart showing the average SLA duration for closed or resolved HR cases., grouped by available options ( As a user I want to see the average SLA duration for specif HR Service or Assignment group)
Issue - Using legacy hr application not scoped version-performance issue when tried pulling an HR cases= resolved or closed and group them.
Question - Is there any OOB KPI available that can use to get the Average SLA duration ( may need to configure the period for which the data is needed)
