Background script : issue with the HR role assignment

[mehtaaaksha]

Hello Experts,

Post cloning i am trying to assign roles to the parent group through post clone script which will trigger the schedule job but i am facing the below issue.

Schedule Job (Tried execution in Background Script):

Errors :

RoleAccessHandler: User abc does not have the role 'sn_esign.config_manager' which is required to grant/remove 'sn_esign.config_manager' under application administration, Resource: 'record/sys_group_has_role/create'
*** Script: Post Clone Activities completed.

Please help or suggest any approach which i can try.

Thanks.

[J Siva]

Hi @mehtaaaksha 

In your scheduled job, update the 'Run as' field to the user with the 'sn_hr_core.admin' role.

Support artice: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1639256

Note: If that field is not available in the form view, you can update it from the list view.

Regards,
Siva

[mehtaaaksha]

Hi @J Siva  and @Ankur Bawiskar ,

Thanks for the response.

I have tried assigning the role through the scheduled job which i am executing as a "HR Admin"(OOB profile for HR) but still it is not assigning the role to the parent group as "sn_hr_core.admin".

And the scheduled job will be triggered by the post clone scripts automatically.

Note : It needs to be executed post clone automatically to assign roles to group in HR.

[J Siva]

@mehtaaaksha is that profile (HR Admin) has admin or user_admin role?

I believe that, the user must have user_admin role to manage group memberships.

So, just assign admin role to the HR Admin user and see

[mehtaaaksha]

Hi @J Siva ,

It is OOB profile and it does not have admin or user_admin role but has the hr admin role.

The above script needs to executed post clone.

Is there a way to elevate a role in scheduled job script.