Hi @Ankur Bawiskar ,
I have written script and I need to test that.
Please my attached code :
var bodyText1 = email.body_text;
if (!bodyText1)
bodyText1 = email.body_html;
current.rich_description = email.body_html; //// Define a regular expression pattern to match "Assign To: " followed by a name
current.u_requester_email = email.from;
var hrEmail = gs.getProperty("sn_hr_core.RH_HRRobinhoodEmail", "hr@robinhood.com");
var rhProdEmail = gs.getProperty("sn_hr_core.RH_RobinhoodProdEmail", "robinhoodprod@service-now.com");
var tier1GroupName = gs.getProperty("sn_hr_core.People Support", "HR Tier 1 - People Support");
var tier2GroupName = gs.getProperty("sn_hr_core.tier_2_hr_system","HR Tier 2- People Systems ");
if (email.to == rhProdEmail) {
current.category = "People Systems Request";
current.subcategory = "Workday";
current.u_hr_service = "Workday - Support/Break-Fix";
current.function = "Other";
current.type = "Integration";
current.assignment_group = tier2GroupName;
var assignToRegex = /Assign To:\s*([^\n]+)/; // Execute the regular expression to extract the name
var match = assignToRegex.exec(bodyText1);
if (match && match[1]) {
// Extracted name from the email body
var assignedToo = match[1].trim();
var userID = new GlideRecord("sys_user");
userID.addQuery('name', assignedToo.trim());
userID.query();
if (userID.next()) {
var assignedToSysId = userID.getUniqueValue();
current.assigned_to = assignedToSysId;
// Set state based on assigned_to field
if (current.assigned_to.nil()) {
current.state = '10'; //STATE IS READY
} else {
current.state = '18'; //STATE IS WORK IN PROGRESS
}
}
}
} else if (email.to == hrEmail) {
current.category = "General People Request";
current.assignment_group = tier1GroupName;
}
1. System property
2. System property
3. Inbound Action
In "if" it is checking recipient id with system property and in current.assignment_group it is checking system property to set assignment group.
I have sent email from my mailbox to servicenow non prod instance and Find the record in sys_email table -> then in header updated from address to robinhood@myworkday.com and To address to satisfy my inbound action condition and then updated Recipient details accordingly -> Save the record -> Reprocessed the record.
When I'm sending email from my mailbox to non prod instance it is creating log in system and after that I'm reprocessing that email record with my test id's it is not creating email log or HR case.
Ideally it should create emails for reprocessed email and create HR case with having field value added in Inbound action.
Can you please help me to correct that and test that.
Regards,
Nivedita
