Hi everyone, I’m working with ServiceNow HR Service Delivery and am struggling to standardize how HR cases are routed and how notifications are triggered once a case is submitted. I’ve seen posts about customizing email notifications and working with contextual searches in emails, but want to understand community-recommended best practices for case routing, SLA alerts, and ensuring end-users always get the right updates. Has anyone built reusable flows for this? Would love to hear what’s worked for you or what challenges you’ve faced so far.
