Case creation from HR Agent workspace

Ashutosh4 · 3 weeks ago

Hello Guys,

I have a question regarding creation of case form HR Agent workspace.

I could see that when we create the case from workspace it throws an error.
This happens to admin account too.

Tanushree Maiti · 3 weeks ago

Hi @Ashutosh4 ,

1. You can check all active BR (insert one) on sn_hr_core_case if it is preventing the insert (setAbortAction(true))

2. Review System log - for specific details about any missing field .

3. If you are attempting to create an HR case from a global application , system can restrict access to the sn_hr_core_case table ,

so Restricted Caller Access Privileges table , if entry is requested for this, you can try with making it "Allowed" once.

4. Check if any Flow within HR core scope is getting start that time. ensure run as 'System User'

If everything good at your end - still error persists , raise a case to ServiceNow Support to find out the root cause.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Ankur Bawiskar · 3 weeks ago

@Ashutosh4

should not happen ideally

was this working fine earlier and you recently upgraded?

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Ashutosh4 · 3 weeks ago

Was working fine , early

Ankur Bawiskar · 3 weeks ago

@Ashutosh4

any recent upgrade?

If yes and started coming after that then raise a case with ServiceNow.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Ashutosh4 · 2 weeks ago

Not exactly, but this used to work earlier.
Also it works for other COEs too.