Case creation from HR Agent workspace

[Ashutosh4]

Hello Guys, 

I have a question regarding creation of case form HR Agent workspace.

I could see that when we create the case from workspace it throws an error.
This happens to admin account too.

[Tanushree Maiti · Accepted solution]

Hi @Ashutosh4 ,

1. You can check all active BR (insert one)  on sn_hr_core_case  if it  is preventing the insert (setAbortAction(true))

2. Review System log - for specific details about any missing field .

3. If you are attempting to create an HR case from a global application , system can restrict access to the sn_hr_core_case table ,

so  Restricted Caller Access Privileges table , if entry is requested for this, you can try with making it "Allowed" once.

4. Check if any Flow within HR core scope is getting start that time. ensure run as 'System User'

If everything good at your end - still error persists , raise a case to ServiceNow Support to find out the root cause.

[Ashutosh4]

Ya there was before insert BR causing the issue.

Thanksss!!