Case variables appearing in HR Workspace (Classic), but not in HR Agent Workspace

[danpereira]

Some HR Case variables are not showing up in the newer HR Agent Workspace but appear correctly in the HR Workspace (Classic).

There are no UI Policies, Scripts or Business Rules hiding these variables. I've also verified the Form Layout, and the correct View and Sections are present.

Both workspaces share the same View and they're correctly configured. I've confirmed that they are being correctly applied according to the existing View Rules.

The issue seems related to the "Variables" Form Section, which has the "com_glideapp_questionset_default_question_editor.xml" Section Element.
This Section Element has the "HR Core Variable" UI Formatter and its associated Macro, which seems to be an OOB xml that "builds" these Sections.

It looks like this default Formatter works in the HR Workspace (Classic) but fails to show all variables properly in the newer HR Agent Workspace.

Has anyone ever had something similar happen or has any idea what could be the issue and how to fix it?

Thanks in advance!

[danpereira]

@Ankur Bawiskar

The variable types that are not visible don't seem to follow a specific pattern. Some are Single/Multi line texts, one is as Reference, another one is a Select Box and most of them are True/False flag fields. Some of the Labels and containers are also missing, so it seems a bit "random".

Here's a screenshot for each workspace, using the same HR Case:

HR Workspace (Classic)

HR Agent Workspace

In those screenshots, the variables that are missing in the second one when compared to the first one are: 

- Notice Period;

- Employee Home Address;

- Work Permit Type;

Thanks!

[Ankur Bawiskar]

@danpereira 

I don't have the classic workspace in my instance so can't check.

You can raise a Now support case with ServiceNow

If my response helped please mark it correct and close the thread so that it benefits future readers.