knowledge template usage
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‎03-19-2025 04:54 AM
I need to establish knowledge template usage: how many and which articles are using a certain template: There does not seem to be an OOB way to do this: Any thoughts on how I can pull a report for kb templates and usage?
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Case and Knowledge Management
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‎03-19-2025 05:04 AM
Since we dont have anything OOB, The only solution I can think of is creating a custom table to store usage data, and modify the template script to log usage in this table, and then create a report based on the custom table to display template usage statistic..
Let me know if this helps or you want me to explain the approach in detail.