knowledge template usage

Kass3m
Tera Expert

I need to establish knowledge template usage: how many and which articles are using a certain template: There does not seem to be an OOB way to do this: Any thoughts on how I can pull a report for kb templates and usage?

1 REPLY 1

KeerthiP
Mega Guru

Since we dont have anything OOB, The only solution I can think of is creating a custom table to store usage data, and  modify the template script to log usage in this table, and then create a report based on the custom table to display template usage statistic..

 

Let me know if this helps or you want me to explain the approach in detail.