catalog item results in Virtual agent
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06-05-2024 05:43 AM
Hi experts,
How can we enable catalog items in Virtual agent search
I have added catalog items as search source in search profile for VA AI search application but no result
TIA
1 REPLY 1

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06-05-2024 06:34 AM
@si21 Please refer to this documentation to see prerequisites required to show a catalog item in Virtual Agent chat https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...
Hope this helps.