catalog item results in Virtual agent

si21
Tera Guru

Hi experts,

How can we enable catalog items in Virtual agent search

si21_0-1717591379909.png

 I have added catalog items as search source in search profile for VA AI search application but no result

 

TIA

 

1 REPLY 1

Sandeep Rajput
Tera Patron
Tera Patron

@si21 Please refer to this documentation to see prerequisites required to show a catalog item in Virtual Agent chat https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...

 

Hope this helps.