catalog item results in Virtual agent

si21
Tera Guru

‎06-05-2024 05:43 AM

Hi experts,

How can we enable catalog items in Virtual agent search

si21_0-1717591379909.png

 I have added catalog items as search source in search profile for VA AI search application but no result

 

TIA

 

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Sandeep Rajput
Tera Patron
Tera Patron

‎06-05-2024 06:34 AM

@si21 Please refer to this documentation to see prerequisites required to show a catalog item in Virtual Agent chat https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...

 

Hope this helps.