Hello All,
On HR Agent Workspace, there is an inbox page which doesnt work in our DEV but works correctly in TEST, it shows empty page.
I have verified in the page settings, the component that is being used is the same in both instances.
Also Service Channels and Queues and chat groups are setup the same in both instances. Any idea on where the problem could be. Below are the screen shots from DEV vs TEST:
Hey @sam55 -
This might be a shot in the dark. But have you checked to make sure that both instances are on the same plugin(s)? For example, since TEST is working properly, and Dev is not - maybe check to see which plugin each instance is using, and if they are different that could be an issue. Whereas Dev is missing something that TEST has type of scenario.
Another scenario is I will assume your roles are the same vs each instance. Maybe give those a peak in case you are missing the proper role(s)?
Another thing you can check too is, the Presence States list view and make sure all the statuses are set to active. Type
awa_presence_state.list in the filter navigator, and check that they are all active (if you have not done so already). Since I see multiple additional states in the TEST instance of your screenshot, I want to assume you probably have done this check already. But just in case, here is my PDI OOTB list:
If all is right and the same between both instances, and Dev is still giving an issue. I am almost wondering if maybe the plugin(s) for the agent workspace needs to be repaired. I have seen that before where one instance gets the same plugins installed/updated as another instance, and one instance does not function the same as the other. Running through the plugin repair process could reload, reinstall, and update the files again properly.
Let us know if you have checked everything I mentioned above (if you have not already of course) and keep us posted. Maybe another shot in the dark, but check to see if Dev has any Restricted caller access records dealing with agent workspace. While I highly doubt it - it could be good just to check to make sure. Maybe something is being blocked to show the statues in Dev for some reason.
Also, just as a random thing I came across... Clicking on Inbox makes the status options disappear. Check this out:
They are showing
When I click on the Inbox tab again - they go away:
Click on yours for fun... Just to see... lol - because that would be a bit silly to say the least!
Hope some of this helps you with your checking - again, keep us posted.
Cheers,
-Rob
