HRSD Forum, Some of the HR Services are not appearing in the drop down when I tried to create a new HR Case. I have checked all the HR Services which are not appearing are active.Any thoughts HR Service dropdown didn't show all the HR Services? Thank...
Hi,I've been tasked with extracting some records from a legacy ServiceNow instance (excel export), the data the client wants to extract includes the comments and work notes fields. Ideally, I would like to use the singular "Comments and Work Notes" f...
Hi Team, I have to add new filter condition in below HR module in agent workspace. I did same for normal view but for agent workspace view I don't know how can we achieve this.I am trying to achieve it by below path. 1) navigate to - Agent Workspac...
We are in the process of implementing EC Pro and Manager Hub. We ran the scheduled job to add users who met the manager criteria. However, we see that once they receive the role, even if they no longer have direct reports and are not a manager, th...
I'm trying to redirect to the esc home page post the order guide submission. Its not working with on submit catalog client script. After the below order guide checkout page, it should redirect to the esc home page or even better if its redirects to t...
Hello guys! I am trying to make an implementation of ChatGPT API in ServiceNow platform. I want it to be kind of internal, and what I mean by this is , the open AI be able to read and answer questions based on the information of the Portal it is inse...
Hi All,I have a requirement where ,HR cases, tasks should not be visible in the backend for users with admin role (IT Admin) if they are impersonating someone. For ex. If i have a admin role and if i impersonate any user who is having acccess to HR c...
We would like to set up SLAs on HRSD but do not want agents to receive SLA notifications. Our intent is to use SLAs for reporting purposes only and don't want it to actually affect the agent. Is it possible to set up SLAs without notifications or to ...
I want to remove the IT option from the ESC portal please refer to snap.
Our objective is to send an email out to a large number of individuals. We are looking at using the Notification Content / Scheduled content to achieve this. This is our first time using this and I was testing in Sub Prod and came upon a puzzling s...
Hi, I have a enhancement with scoped application catalog Item.I have only 1 variable i.e., 'BU'. I need to populate Business Unit(u_bu) form logged user and it's comes from User profile .Business Unit is a choice field on User table.Example : If I am...
All i hope your staying safe, We are about to move from the original (non-scoped app) to the HR scoped app. And my customers (i.e. HR departments) want to start have their team members manage the app. So., I have recommended that they take the SN a...
Hi Team,By Default After Submitting a HR case on the ServicePortal(ESC) for any available HR Service, the HR Case is set to Ready instead of Draft? In HR Service Template also we set state to Draft, BUT From portal somehow, template setup is override...
HR LE Case is not getting automatically closed even all the respective HR tasks are complete.Have configured the same in HR service too, still its not working(screenshot below). Can someone pls provide any script/how to do configuration here? @Ankur...
Hi, Onboarding tasks- comments on task level roll up to parent.As an HR Agent, if an employee or manager submits a comment on an Onboarding task, I can see all of the comments on the HR Case. When employee or manager submits comment on Onboarding ta...