We wish to automate the process of Access/Asset (Laptop) Provisioning for new joiners (Onboarding) via ServiceNow HR. Hiring Manager should be able to initiate Account/Badge/Laptop. He should be able to make changes to the budle and provide recommend...
I have set state of original case as "Transferred" and now I want to make that case inactive. But when I set that case to active false, its state also changed to "Closed Complete". But I want to keep state as "Transferred".can you please help me with...
Hello, Need help with business rule script to autopopulate a HR task with an assignment group.
Hi, I am facing an issue that when we trigger the docusign flow from servicenow, its sending the template for signature in DocuSign. After document is signed in docusign envelop status is not getting updated in servicenow. Can anyone help on this? T...
Hi everybody, I would like to understand how to set up show/hide conditions for specific variables on the record producer. For the following variables, the show/hide condition should be 'only show if "Do you already have the car?" is true':'your car,...
gtranular delegtagtion
Hi All,Actually i want change or add some more HR services to particular category in IT in esc portal So please help me to where should i edit those things?ThanksRamu
Hi All, I have created a flow using flow designer such that after a case is closed complete , a new case should be created whenever the old case is commented. But this flow should not run for cases who have been accepted by awaiting acceptance workf...
Hi Team,We have created a flow to create HR cases from email. We can see that HR cases are getting created from Email but the state of HR case is always Ready instead of draft. We didn't do any mapping for state in the flow. is there anything which i...
HiI have a requirement to hide few choice values of a field based on HR Service when the button is clicked.When a user clicks "Rescind" button in Lifecycle event case, a dialog window appears and user is asked to submit Rescind reason. My requirement...
Hi, When an HR Case is transferred to another COE, a notification is sent to the Subject Person. If the employee replies to that notification email, where is the reply captured in ServiceNow? I think that replies are captured in the Activity log on b...
Hello All, Can someone let me know what is the recommendation here - why we should always map a single HR Service to a record producer. Using record producer script, we can derive multiple HR Service to an HR Case but usually while configuring an HR ...
Would it be appropriate to configure a Recruiting process as a lifecycle event? As separate from the Onboarding process?
Hi All,When user select time zone form the portal , it is available only for the particular session time. When user logs off they need to select their time zone again , is there a workaround around it?
HiI have 3 fields in record producer with one name "Who is requested for", so based on the logged in user we have 3 reference qualifiers but right now they were in 3 different fields but need to combine them to only one field and that field should b...
