Clone Request Restriction to Few items
Our client wants to use Request Clone functionality on Self Service portal, but wants to limit this functionality to limited catalog items only.Is there OOB functionality to restrict Cloning to only few items ?
Forum Posts
Tickets Visible to all Assignment Groups - HRSD
Team,We have configured HRSD with multiple HR Services, e.g. Benefits, Complaints etc. Each service is managed by a specific (assignment) group. Due to privacy policy, we want logged tickets should be restricted to these specific groups. For exampl...
How to hide state based on HR service in hrm ticket page in employee center
Hi all, Whenever I transfer HR case, state should not be visible based on HR Service in hrm ticket page. I need transferred should not visible. Could someone share inputs. Thanks in advance.
Restrict users in user criteria
Hi,I was having user criteria named as test which is having role and also i was having 4 hr criteria. I need to restrict the users who belongs to the 4 hr criteria for the user criteria named as test
Solutions for appointment bookings (Room bookings)
Hello community!I'm looking for inspiration of possible approaches!My customer requests an upgrade of a Room Booking service. It's simply selecting a date and time of when they want this room to be booked etc. (Among few other details that are irrele...
HR agent workspace error
Whenever I am hitting Assign to me UI action of HR task, I am getting error short description is empty at top most right corner. Please help me.
While creating a PDF from dashboard text are getting overlaid
While creating a PDF of the dashboard using "export to pdf" option, text are getting overlaid. Please provide us the solution.Attaching the error screenshot.
Why approval was not working for HR case ?
Hi All, Actually when i submit a record producer then HR case was created, So basically i need the case to approved by Subjected for Manager, So here in HR Service , i have selected "fulfillment type " as Workflow and in " Approvers field i have se...
certifications for Functional Beginners - HRSD Implementor or Associate Impementor?
I'm sold on ServiceNow and have my first "badge" (Welcome to ServiceNow) and am looking for next steps. Objective: to get hired as a Functional Implementation Consultant. I am NOT a coder. Background: 25 years of technical recruitment or Talent Acq...
Hide Quick links
Hi, I was having quick links as of now.i have created two quicks and these two quick links has to be visible for particular users only and these users has to see only these 2 not the rest of the quick links.The quick links available now has been crea...
I have to make field editable for group.
Hi, I have to make field editable 'schedule start date'. I have make changes in two acl. Please find attached screenshot : Please correct me to make it work. Regards, Nivedita
There was an unexpected error, refresh the page
Hello Folks, I am unable to see the Activity Sets and Activity in the manage life cycle event, PFA the image as well. In the community, I got this link and I have tried this there is no version updated in the script include. https://support.serviceno...
Resolved! Response Template: How to add current user name?
In the Response Template, is it possible to insert the current users name or to invoke a script?Typical example would be to insert some signature like "Best regards, <Name of User>"
Resolved! HRSD | How to send HR Case details to personal gmail (Inbound email flow designer)
We have a feature configured once user sends email to HR team it will create HR case in ServiceNow (Using Inbound Email Flow Designer) . In case of an offboarded user he/she may use personal email address to raise HR case.And we are able to create HR...
Resolved! CIS Exam blueprint
Hi all; Does anyone have the CIS HR exam blueprint file?I'm having trouble finding this doc updated after the changes that occurred on the site and the now learning as well. Thank you.
