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Resolved! I have to close many hr case.

Hi,  I have to close many hr case without sending notifications to users. There are many hr case with different hr service.How I can achieve that.  Regards, Nivedita  

Dependent Values

Hi , I want to create a field dependent priority field on category.For example-Both Category field and Priority is on Incident Table but Priority is extended from Task table.I want to achieve that if category is changed to specific value , then based...

Community Alums by Community Alums  
  • 267 Views
  • 1 replies
  • 0 helpfuls

How to trigger an event from flow designer for HR case?

Hi All,Actually i have created a flow designer for approval for case, when ever case created it goes manager approval, when ever it rejected i need to send an email notification to user? So need to trigger event from flow?Please help me to complete t...

Deepika61 by Tera Contributor
  • 845 Views
  • 7 replies
  • 0 helpfuls

Resolved! Knowledge Bases vs. Category

Can you tell me best practices as to when a new knowledge base should be created vs. a new category. For instance, IT America, IT England, IT, APAC, etc. Should IT be the knowledge base with America, England, APAC as top-level categories or should th...

rosenst22 by Tera Contributor
  • 897 Views
  • 1 replies
  • 0 helpfuls

Notification

Hi Team, Can someone please help me on the below query.I have created one report i want to send a different notifications to individual user. i.e, This many tasks are assigned to you name.EX: if Shivangi is HM for 5 candidates and 5 tasks are pending...

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nikhitha24 by Tera Guru
  • 244 Views
  • 3 replies
  • 0 helpfuls

Creation of hr task

Hi All,I want to create a hr task after the state of the case is closed complete. After that a checklist should be created .  Kindly suggest on how to achieve this . 

kali by Tera Contributor
  • 326 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to hide Activity tab in HR tasks in Service portal

Hello,I try to hide the activity tab for HR Task for the OnboardingI tried from "Standard Ticket configuration" for the 3 tables below, with "answer = false, or other conditions" for activity, in the visible script but nothing works.- sn_hr_core_task...

rvgr by Tera Contributor
  • 1480 Views
  • 3 replies
  • 2 helpfuls

Create a HR task

Hey all I have a requirement where I need to trigger HR task to all the user which are selected in a list collector field in another HR task. This HR task need to be triggered on a specific day which we will be on 7th day after the last task where us...

Show/hide items from Checklist

Hi,I have a requirement to create a button to show/hide checklist item on HR Agent Workspace, specially for certain checklists with dozens of items, the items that are checked should be hidden from the list. Does anyone know how this can be achieved?...

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Attachment has to be mandatory on portal

Hi,I was having a record producer where it consist of variable i.e., true or false when a user select true attachment has to be mandatory and when user select false attachment is not a mandatory and the attachment is disabled in portal using portal s...

Community Alums by Community Alums  
  • 362 Views
  • 2 replies
  • 0 helpfuls