Hi all - We only use HR Agent Workspace, and trying to figure out how to relate a parent case OR a child case that is already existing (not net new). I see the child case list view in AW, and a NEW button to create a new child case - but I cannot fo...
Am trying to test the live agent on my personal dev instance. I have configured the service channels, queues, agents. But it always says 'No chat agents currently available' in the chat widget on the service portal.
Hi, Is it possible to Change the header text color to some other color in the portal. Let me know the best possible way to change the text color. Please do find the attachment given below. Thanks & Regards
Hi,I have a requirement where I have to configure "at a glance" side panel that are visible when the case record is opened in the HR Agent Workspace, The option Configure Contextual Side Panel option is not visible in the dropdown as you can see in t...
I need to create a button through widget. I have a requirement where when a case is closed or incomplete or cancelled. I need to place a button where the user can click it and able to open the reopen the case.can anyone help with this
Trying to configure a lifecycle event activity sets and show them in timeline view on the portal.Having issues to display to subject person set to true. However, we would like the timeline to be visible for users assigned on the custom field u_it_con...
Hi All,Need some urgent help with below, Thanks in advance..Requirement: I have one record producer having diff variables, in those we have 2 single line text variables,when the user open the record producer form and user enter anything in the 1st ...
Is there functionality to allow User, who created HR Case to escalate the Case? Or escalation is available for HR Agents only?
Hi,currently it seems that only manager and mentor are able to see in Journey portal page all activities that are related to an onboarding journey, but the employee sees only those activities that are assigned to the employee self. How can I enable t...
Emails composing from cases of HR Agent Workspace to test email address are stuck in send/ready type and are not sending even after enabling email properties of outbound email configuration, enabling email sending and adding test email address.
Hi,I have created a flow through which when a hr case is created then a group approval should be triggered. Now this is working for me since I have admin role. When I am opening the HR case then under Approvers related list I can see all the approval...
I'm exploring the possibility of adding Time Card management as an HR Service. The Service would define a record producer that employees will submit their hours for the week and then Service would generate an approval for their manager on the case. ...
how can we create a variables of drop down to select the multiple correct options in a record producers?
Hello, I am working on an onboarding process where I have created my own Lifecycle Event, Record Producer, and an HR Service to trigger my Lifecycle Event. I went ahead and added my HR Service in the client include script so that my new user will be...
Hoping someone will be able to assist. We have an activity set called 'On Leave' with a date trigger. The date that triggers the activity set may change (leave start date). When the leave start date is updated by the user via an employee request, the...
