Client Script is not working in HR agent workspace - dialog box

[Mohamed Ayub]

I’m using a client script to display a dialog box whenever a user manually changes the state to Closed Incomplete. The dialog box appears correctly, and I can capture the reason, but the entered reason is not being saved to the u_closure_reason field after saving the record.

if there is any solution or you have also crossed same issue, help me to understand the problem,
Thank in Advance

[Narayana RC]

You're not using an array to store the field values, so please try using fieldValues.updatedFields.value — remove the [0] and check.

Let me know if that helped of you have some struggles and we can discuss the next steps

Regards,

Siva

[Mohamed Ayub]

Hi @Narayana RC ,
It didn't work, the state not moving to closed incomplete

[Ankur Bawiskar]

@Mohamed Ayub 

please share scripts here rather than image as it becomes difficult to go through those

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Mohamed Ayub]

Hi @Ankur Bawiskar 
here is the Script that we are using 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    // NOTE: the Close Incomplete UI action on HR Case depends on

    // this client script's behavior

    // If state propagation is stopped, don't proceed, just return

    if (g_scratchpad.stopIncompleteStatePropagation) {

        g_scratchpad.stopIncompleteStatePropagation = false;

        return;

    }

    //Live Update check not available in Printer friendly version

    var isLiveUpdating = typeof g_form.isLiveUpdating === 'function' && g_form.isLiveUpdating();

    if (isLoading || newValue === '' || isLiveUpdating) {

        g_scratchpad.previous_state = newValue;

        return;

    }

    // If calling from workspace

    if (typeof(g_modal) !== 'undefined') {

        // form field set to close incomplete? can be set from form edit or UI action

        if (newValue == 4) {

            // Go get the Suspend reasons from backend  

            var ga = new GlideAjax('sn_hr_core.irm_hr_CaseAjax');

            ga.addParam('sysparm_name', 'getCloseIncompleteReasons');

            ga.addParam('sysparm_table_name', g_form.getTableName());

            ga.addParam('case_id', g_form.getSysId());

            ga.getXML(wsParseCloseIncompletedReasons);

        }

        // Got the reasons we care about, now plug those values into choice field, and pop the dialog box

    } else {

        // If the state is changed to Close Incomplete (4)

        if (newValue == 4) {

            // Revert back to the previous state and show the close incomplete dialog

            setIncompleteState(g_scratchpad.previous_state);

            var sysId = typeof rowSysId == 'undefined' || rowSysId == null ?

                g_form.getUniqueValue() : rowSysId;

            var dialogClass = GlideModal ? GlideModal : GlideDialogWindow;

            var dialog = new dialogClass('sn_hr_core_irm_closeIncompleteDialog');

            dialog.setTitle(getMessage('Close Incomplete'));

            dialog.setPreference('sysparm_sys_id', sysId);

            dialog.setPreference('sysparm_ok_button_name', getMessage('Close Incomplete'));

            dialog.setPreference('focusTrap', true);

            dialog.setPreference('sysparm_table_name', g_form.getTableName());

            dialog.on('closeIncompleteSuccess', function() {

                dialog.destroy();

                gsftSubmit(null, g_form.getFormElement(), 'sysverb_update_and_stay');

            });

            dialog.render();

            return;

        }

    }

    function wsParseCloseIncompletedReasons(response) {

        var messages = ['reason_code', 'Close Incomplete'];

        getMessages(messages, function() {

            var answer = response.responseXML.documentElement.getAttribute("answer");

            var reasons = JSON.parse(answer);

            if (!reasons)

                reasons = [];

            var fields = [{

                    type: 'choice',

                    name: 'reason',

                    label: getMessage('reason_code'),

                    value: (reasons && reasons.length > 0) ? reasons[0].value : '',

                    choices: reasons,

                    mandatory: true

                }

            ];

            var sysID = g_form.getUniqueValue();

            var tableName = g_form.getTableName();

            g_modal.showFields({

                title: getMessage('Close Incomplete'),

                fields: fields,

                size: 'md',

                confirmType: 'confirm'

            }).then(function(fieldValues) {

                //get the work note entered

                var newReason = fieldValues.updatedFields[0].value;

                g_form.setValue("u_closure_reason", newReason);

                g_form.addInfoMessage('Closure reason entered: ' + newReason);

                setTimeout(function () { g_form.save(); }, 1000);

            }, function() {

                // Reset state dropdown if the modal is canceled

                setIncompleteState(g_scratchpad.previous_state);

            });

        });

    }

    function setIncompleteState(value) {

        // Stop the state propagation so that we don't go into an infinite loop

        // within this client script

        g_scratchpad.stopIncompleteStatePropagation = true;

        g_form.setValue('state', value);

    }

    g_scratchpad.previous_state = oldValue;

}