Closed cases

[kali]

Hi All,

I have created a flow using flow designer such that after a case is closed complete  , a new case should be created whenever the old case is commented. But this flow should not run for cases who have been accepted by awaiting acceptance workflow . Do you have any idea how to put the conditions ?

[Sandeep Rajput]

@kali Case moves to Closed Complete state from the Awaiting Acceptance state if the resolution is accepted by the user. In case the resolution is Rejected the case moves back to Work in Progress. Hence the trigger conditions which I shared in my previous reply should suffice in your case.

[Community Alums]

@Sandeep Rajput No it wont work, what if the case that match your condition has been accepted? 

[Sandeep Rajput]

If the resolution is accepted by the user then the case moves to Closed Complete state.

[Community Alums]

He only wants the flow runs on the Closed Complete case which has not been accepted. Means the state could be changed to Closed Complete manually or anything, just make sure it was not changed by clicking 'Accept Completion'.