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In HR cases task is getting assigned to by default group

Hello Team, In HR cases the assignee is unable to see the country details of the user and due to current configuration, the HR cases are getting assigned to by default people services global group. Kindly suggest on this. What need to be checked.  Th...

Notification template - cannot get variables from HR case

Hello guys, I am facing an issue with notifications for a HR admission process. Basically, i configured a notification to be sent when a new employee is admitted for the company, but i can't get the variables (like employee name) which are filled in ...

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Fax feature

Hi All,Is there a fax feature in servicenow , such that users fax their documents and a case is created in servicenow.Thanks in advance

kali by Tera Contributor
  • 399 Views
  • 1 replies
  • 0 helpfuls

Document Preview from HR Agent Workspace, Canvas Error

Hello experts, After creating a HTML document template, I was asked if the HR Agent could add their signature image to the document before passing the completed document to the employee. Instead of having a static image in the document template, it w...

Community Alums by Community Alums  
  • 1380 Views
  • 2 replies
  • 0 helpfuls

Edit PDFs before generating the final PDF document

Hi All, We have a requirement to generate PDFs which we are able to generate using fillable PDFs configured under managed documents and fields mapped in document templates. However, we have another requirement where the agent needs to update the fiel...

kiranjyothi by Tera Contributor
  • 2104 Views
  • 2 replies
  • 0 helpfuls

Resolved! Checklist cannot be displayed in HR Task

I am using this article to create an HR Task Template for Checklist and creating an HR Service where the Fulfillment Type is Service Activity.https://www.servicenow.com/community/hrsd-forum/checklist-for-hr-task/m-p/1286127#M1447https://docs.servicen...

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honamiUeo by Tera Contributor
  • 1758 Views
  • 16 replies
  • 4 helpfuls

Resolved! report on what happens to Awaiting Acceptance cases

When a HR case is in State = Awaiting Acceptance, we have 5 scenarios like below:AcceptedRejectedTimed out by 5 business day workflow (case State = Closed Complete)Case in 'Awaiting Acceptance' is rejected then accepted once back in 'Awaiting Accepta...

Fin Nguyen by Tera Guru
  • 1135 Views
  • 1 replies
  • 1 helpfuls