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Need to edit contact card on HR Case workspace

Hi Team, I want to add one more field in contact card on HR workspace.I am able to add field by opening HR agent workspace in UI builder and editing contact card (in configuration , in contact fields I added extra field) .but I am not able to add dyn...

rambo1 by Tera Guru
  • 1458 Views
  • 1 replies
  • 0 helpfuls

Resolved! REST API call with mutual authentication

Hi All, I  created a REST message for the GET call and tested it with mutual authentication. Mutual authentication is working fine.I created Flow, Subflow, and action.  In that action, I am trying with REST step. But REST Step does not support mutual...

Raji9 by Tera Expert
  • 2437 Views
  • 7 replies
  • 2 helpfuls

Document Template Advanced Scripting

Hello, I have a Form That needs to be filled out by multiple users. My goal also with the form is to make sure that the data that we already have is prepopulated on the form. So far I have all of the data being prepopulated. I am running into the iss...

mlamin by Tera Guru
  • 4960 Views
  • 8 replies
  • 5 helpfuls

Workday Spoke - Look Up Worker Profile

Hi Everyone, I'm trying to use the Workday spoke only for fetching hr profile data about employees.I configured all of the components as the documentation guided.When I'm testing the integration directly from the "Look up worker profile" action with ...

Workday - ServiceNow Integration

I understand there are three options to determine this integration: 1. HR Service Delivery Integration - OOB for Worker Profile, Dept, Location, Todo's2. HR Service Delivery Advanced Integration - Total Rewards Widget, Holiday Calendar Widget, Payrol...

ASHU_1 by Tera Contributor
  • 4444 Views
  • 5 replies
  • 0 helpfuls

Everything about ServiceNow HRSD Integration with Workday HR

Dear All, I have no experience in Integrations, with the little that I have learnt through reading, I have only confused myself and have a few fundamental questions: 1. What is HR Integration Framework Vs. Enterprise Service Management Framework Vs. ...

ASHU_1 by Tera Contributor
  • 8471 Views
  • 2 replies
  • 5 helpfuls

Resolved! HR Case Approval Request Email Notification

Good morning, My client requires an email notification to a requester's manager when an employee submits a case requesting leave.  The notification should allow the manager to approve or deny the request. I have an approval activity set on the HR Ser...

loa_approval1.png loa_approval2.png loa_approval3.png

Hr task list and Hr case list all in one

Hello,I've been trying to get both HR Tasks and HR case in the same LIST on the Agent workspace. It's a tedious process to switch from one list to the other. Is this anything that can be achieved ? I haven't been able to create a custom list with bot...

Resolved! Attachment variable is not attaching the attachment o the case.

Hi Community, I have Created a  attachment variable  on the record producer. Ant that task is submitted by the to-do task. i.e "Submit Catalog item". But when the attachment is added that attachment is not showing on the HR case. I have mapped the fi...

Kachu by Mega Sage
  • 6153 Views
  • 6 replies
  • 2 helpfuls