I have to create two HR task when HR case is created.
Hi, I have to create two HR task automatically when HR case is created and it should assign to assignment group. Can anyone please help me with this. Regards, Nivedita
Forum Posts
Resolved! Multiple User fill out a record producer.
Hello, My goal, in the long run, is to have a record producer form (like a background check form) where multiple users have to fill out their part on the form. I have a record producer with the formI have an HR service that displays the form to ini...
Resolved! Why the name of the person who created a document template is added to the name of the attachment?
Hi When a document Template is created from an HR Case, the name of the person who created the form is added to the name of the attachment. Why? I see that maybe it indicates who should sign the document. Or it indicates who generated the document? T...
Resolved! Auto Create new hire When a lifecycle is initiated from a record producer
Hello, I am currently working within my personal dev instance creating an onboarding lifecycle event. I have my new record producer created. I have created an HR service linked to my record producer to initiate my lifecycle event. When I run a test a...
Resolved! How can we search to see if HR Case has an attachment?
Experts, I have researched the community and also tried current.hasAttachments() but it is not supporting HR Case table. Can some one guide me how to find out attachment in a case and show in a report. I tried below links but it is based on Incident ...
Resolved! How to hide HR services from agents while case creation?
Dear Community Members, Is there any way I can restrict the visibility of few HR Services (under a fix category) to some group members only and rest of the assignment group members shouldn't have visibility to those HR services? For example. I have H...
Resolved! How to assign onboarding tasks to IT?
Hi!We are currently working on Lifecycle events/Journey Designer to create an Onboarding process for the customer. In the Onboarding process, there are some activities/tasks which are IT related (like Supervisor orders the user credentials and passwo...
How can a Case Approver be changed on a HR Case that has been created with a service activity requiring approval?
For HR Cases that require approvers (managers or others), the Service Activity setup allows for approvers to be added if missing. ServiceNow also provides a related list to be added to the case to display who the approver is. However, the client ne...
Resolved! Preview icon view on reference field (i button)
Hi experts,How can we modify fields displayed on preview icon for opened for field. We need to remove and add few fields to display on preview.Please refer the screenshot below.  Thanks in advance.
Future dated Worker information and Contract to Employee Conversion; Profile and LCE impact
01: Current issue: It’s confusing to look at the profile for rehire and contractor conversion due to blend of current and future data. Contract conversions LCE do not work properly and can’t consume having a current active contractor record with i...
Help with Knowledge Management Best Practices
Hey, So there is only one Knowledge Base with around 400+ articles, accessible to both Employees and HR, to avoid duplication from two separate Knowledge Base for each of them. But it seems the Employees have to read through a lot of content within t...
Resolved! Assignment group field reference popup is showing empty only in new agent workspace.
Hi, In Agent workspace for HR Case Management, when we click on magnify glass in assignment group field, the popup is showing empty, but in native view and in hr agent workspace, there is no issue like that. If someone came accross this issue earlier...
Workday HR Spoke - no data being returned from Workday to ServiceNow
we have completed the following instructions to configure an integration between ServiceNow (Tokyo) and Workday, using the Workday HR Spoke. A few amendments, but it is connecting, but no data is being retrieved from Workday https://docs.servicenow.c...
Resolved! Creating interactions in Agent Workspace
I'm confused by the process to create interactions in Agent Workspace -- why do I have to enter the subject user (opened for user) twice? The way the form is laid out does not make any sense. Right now, the process is as follows: Click Create Interac...
Clear the field and set it empty with flow designer
Hello all, I need to update "assignment group" field as empty. Which doesn't show choosing multiple option dropdown which includes "is empty". I tried to making it with toggle scripting but couldn't work. Is there way to do it? if so any help woul...
