Resolved! Question about Lifecycle Events
Would it be appropriate to configure a Recruiting process as a lifecycle event? As separate from the Onboarding process?
Forum Posts
timezone not working
Hi All,When user select time zone form the portal , it is available only for the particular session time. When user logs off they need to select their time zone again , is there a workaround around it?
Combining of 3 Reference Qualifiers for 3 fields to one field based on logged in user
HiI have 3 fields in record producer with one name "Who is requested for", so based on the logged in user we have 3 reference qualifiers but right now they were in 3 different fields but need to combine them to only one field and that field should b...
Resolved! Need to close case when employment start date passed one day.
Hi All, I need to auto close a case when subject person's employment start date crosses one day. I have written below logic on before/update BR: (function executeRule(current, previous /*null when async*/) { var profileGr = new GlideRecord('sn_hr_...
Pass data from dialog to worknotes
Hi All,I have to create custom dialog window , i will input a value and on clicking ok it should auto populate to worknotes field . Please help on this .
Knowledge articles which are in Draft state are visible is Custom portal
Hello Community - Hope everyone enjoying your day .I'm in a situation where draft knowledge articles are visible to ITIL users in a custom HR portal.Here the problem is, No matter what role we have the draft Knowledge articles should not be visible t...
If any candidate replies with the same subject line and case number , it should update on the case
Hi All, Can anyone please help me on the below query.If any candidate replies , with the same subject line and case number mentioned, it should update on the case directly. Similar to how when anyone responds on a HI ticket, it updates on the case di...
Resolved! HR Agent Workspace - Create Case Contact Card - Change Information Visible on Card
Hello ServiceNow Experts, I need to change the information that are presented on the Contact Card that is visible in the Create Case page in Workdpace, this one:I need to show more information there, unfortunatelly this part does not take information...
Mega menu security
Hello Team,we are using mega menu in ESC Portal I have a topic ( Pay &time ), sub-topic ( Timekeeping ) and Quick links.Can we hide subtopics and quick links based on logged in user?Thanks in advance
Resolved! How to Hide 'Tasks/To-dos' tab from Employee Center Pro
Hello All, I wanted to hide 'Tasks/To-dos' tab from Employee Center Pro. For your reference please find the below image. Appreciate your help in advance. Thank you !
Using Anonymous Report Center (ARC) in an environment with SSO enabled
Hello all, I'm interested in doing a proof of concept with ARC in one of our sandbox environments. We have SSO enabled and configured auto-login when a user hits ServiceNow. When I try to access the ARC I am logged out as intended. However the S...
Can someone explain AI Search-fallback?
Hi allI just want to know what is the function of1) setup 2) another search
HR case - SLA field and has breached field
Hello, I would like to ask for your help in consolidating my understanding of the mechanism behind SLA time calculation. I looked at many topics on this forum as well as in the product documentation to get a better understanding. However, I am still ...
Best practice for customizations? (Scopes, Cloning and Update Sets).
I am about to Implement the HRSD Integration with SuccessFactors.It will require a significant amount of customization to add new Fields, new services for importing additional tables, new flows for Full and delta loads and new flow actions which can ...
Resolved! How do I get the configuration ID of a landing page card?
Hi, I'm creating a new line of data visualization under the Overview section of HR Agent Workspace. I've created a data visualization just fine, and I'm trying to replicate the carousel functionality so I created a repeater and now I'm having a hard ...
