COE sn_hr_er_case is not visible for users with role sn_hr_core.basic

[Rekha Tiwari]

Hi All,

Employee Relation Case (sn_hr_er_case) COE is not available to users with sn_hr_core.basic roles on when creating case from backend.

Any suggestion please?

[Harish KM]

hi i think you need this role sn_hr_er.case_reader to view the case

read this doc

https://docs.servicenow.com/bundle/paris-hr-service-delivery/page/product/human-resources/task/activate-hr-employee-relations.html#activate-hr-employee-relations

[Rekha Tiwari]

Hi @Harish KM 

Still no luck. 

[Rekha Tiwari]

Well, I go through this document and by giving sn_hr_er.admin roles, It sorted for me.

Thanks,

[ipoznik]

Please do not do this. ER admin role is NOT to be given out to regular HR fulfillers looking to create ER cases.