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Resolved! In HR case if we attach something in hr task it is copy in the HR case

User creates a HR case and creates a HR task and attach something to the HR task whenever the HR case status changed to closed then attachment will copy to the HR case as well.What it is attach in the task, must be only there and not in the parent ca...

surya9 by Tera Contributor
  • 516 Views
  • 1 replies
  • 0 helpfuls

Error on HR Talent Management Case

Is anyone aware of this type of ERROR - Illegal access to package_private script include MARS_RPhrUtil: caller not in scope sn_hr_coreAny help would be greatly appreciated.Thanks,Puja 

puja kumari by Tera Contributor
  • 337 Views
  • 5 replies
  • 0 helpfuls

HR Leave Of Absence

One of our HR Teams is looking to use ServiceNow to track Leaves of Absence.  Some of the requirements provided to me look to already exist within the HR Total Rewards COE.  I can also see a module at HR Administration > Leaves of Absence, which look...

kevinthury by Tera Guru
  • 5052 Views
  • 7 replies
  • 1 helpfuls

Create HR Case from Interaction

We have from OOB the Create HR Case in the Interaction record. But when clicking on it and saving the case, it doesn't get associated with the initial interaction (no record in the Interactions related list). I have compared the Action Assignement in...

kroot by Tera Contributor
  • 613 Views
  • 1 replies
  • 0 helpfuls

Resolved! reference field not working in addquery in ScriptInclude

Hi experts,u_region is a reference field in user table with value Europe.This reference field value is not working in this addQuery in scriptinclude.Below is code snippet. Please let me know the what went wrong. TIA   isEuropeVisible: function() {   ...

si21 by Tera Guru
  • 368 Views
  • 1 replies
  • 1 helpfuls

Resolved! Parsing the JSON obj inIntegration

Hi, I got this Response Body from a API call I made to another ServiceNow Instance.{"result":[{"calendar_integration":"1","country":"","user_password":"U3X0xj01Fr","last_login_time":"","source":"","sys_updated_on":"2023-12-11 12:27:28","building":"",...

Madhan007 by Tera Contributor
  • 616 Views
  • 10 replies
  • 2 helpfuls

How to configure 2  OR conditions for activity set to be triggered

How to configure 2  OR conditions for activity set to be triggered : Trigger "Pre- Onboarding" (2nd activity set) to be triggered when 1. All activities in Initiate Onboarding (1st activity set) completed  "OR"2.  Three days after Initiate Onboarding...

ukti by Tera Contributor
  • 242 Views
  • 1 replies
  • 1 helpfuls

How to hide transferred to on hr portal servicenow

Hi Everyone,Whenever I transfer a HR case I could see "HRC0012345 Cancelled - Transferred to HRC0012346" on the HR portal. "Transferred to HRC0012346" should not appear on the HR portal when a case is transferred. Could you please help/guide meThanks...

Username11 by Tera Contributor
  • 223 Views
  • 1 replies
  • 0 helpfuls