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Free (opensource) Chatbot integration

Hello dear community, I'm in need of assistance. I am looking to implement a chatbot on the ServiceNow portal. While I'm aware that ServiceNow offers a chatbot solution, it comes with an additional cost. My goal is to find an opensource chatbot that ...

Compose mail in the agent workspacew

Hi All,While users copy a content which includes the images to the compose mail , before sending the mail everything is fine. When end users receive the mail there is space between the images and text written on the image is gone. Please help me on t...

kali by Tera Contributor
  • 534 Views
  • 1 replies
  • 0 helpfuls

HR Activity Set condition trigger from Task in HRSD process

Hello, I am in need of some guidance on what I should select below. I am creating an activity set I want to trigger when a field on a task during the HRSD in processing catalog item "yes" is selected per screenshots below The task above is one of the...

Averyy_0-1704279868471.png Averyy_1-1704287128733.png
Averyy by Tera Contributor
  • 1365 Views
  • 4 replies
  • 2 helpfuls

Knowledge Blocks within an article

Hi all, I need your support for one topic that has been raised by one of our customers.How many knowledge blocks we can use within one article? Specific to the HR area we have best practices and policies that have a lot of country-specific informatio...

Employee Center Header Change (ESC)

I want to change the order of this menu in the ESC portal  @Rajendar3  Sandeep Dutta@Ankur Bawiskar@Harsh Vardhan@michaelj_sherid@asifnoor@Jaspal SinghPlease help on this!How re arrange the icons. I want to place favorite icon after more. How to achi...

Harsha38_0-1707211862273.png

Resolved! "Add to Update set" Related Link

Hi,I would like to know more about the "Add to update set" related link. I Have created a table in a Scoped Application,but I cannot see the Add to update set related link on the submitted record. Does that link automatically appears on the record or...

Madhan007 by Tera Contributor
  • 4907 Views
  • 4 replies
  • 5 helpfuls

Resolved! Related Lists

Hi, I would like to know how related lists work.What should be the condition/relation between two tables Table A and Table B, so that Table B will be displayed as Related list for Table A?  Thank you!

Madhan007 by Tera Contributor
  • 479 Views
  • 2 replies
  • 1 helpfuls

DocuSign Integration Issue

 Hi Community,Hope you all are doing great. We have done the Integration with Docusign. In HR agent workspace we have UI Action - "Send with Docusign". After clicking UI action , we are creating a Envelope.and with Envelope it is return back to Nativ...

Granular Delegation Plugin : Duties field problem

Hi,  I have a problem in the form of 'add delegation' in the portal. Duties is a mandatory field but i have no choice (just 'individual' but i can't select this value).   Someone can help me please ?  Thanks

Delegation Duties.PNG