When a tab is active in an IMS and you attempt to close it by clicking the close button, a pop-up appears. I'm trying to understand how this pop-up is triggered. I've looked into the UI actions/Client scripts but couldn't locate where this pop-up ori...
Hi folks, Is there a way to mark all rejected hr cases in a single script? I am thinking to create a True/False field which will turn to true when a user clicks on ˇreject completionˇ or no in the HR portal. I wanted to write a business rule on sn_...
Hi All,How to approach , When a subtopic tile is clicked, the record producers and content items appear as reflected in the taxonomy. i have added few record producer in connected contents of particular topic but its not reflecting. any help would b...
Is there any possible way we can delegate the parent case from esc portal? just like we can delegate HR tasks and child cases.
Hi! Can you add a collaborator field in as task? Use case: I want to give a team visibility on the child task of a parent case. The child task is assigned to another team and even if I add the team I want to give task visibility to, in the watchlist...
Hi, In our HRSD application, we want to utilize interactions for Voicemails - i.e., a voicemail is received to our HR service desk and an interaction is created with VM file attached. Then the agent can listen to the VM and determine if a new case ne...
Hello Members, With the advent of Generative AI, what are the steps you are taking today to lay a foundation and leverage Generative AI for better employee experience?
I have written this client script for agent workspace view but it’s now now working on workspace getreference not getting case record how can we fix it
field Hints are not showing up on hr case form agent workspace even after giving hint in field labels.
We have got a requirement to build a sys pop-up in HR Agent workspace to preview the record by clicking on 'i' icon; Similarly as it shows in HR Case table "opened for" field, "HR Service". If we are not able to create preview record pop-up in HR Ag...
Hi there,Im facing a weird issue in the DemoHub environment. In the environment the Skill determination business rule is switch off, as well the Skill determination rule for the particular COE table. One of a way, ServiceNow still assign a skill to a...
Hi, I need to populate assigned to based on assignment group. I have written this code and it is not working. Please correct my code to make it work. Regards, Nivedita
Hi, We have a HR Service 'ABC' created which should only be only visible to as assignment group 'XYZ ' Please let me know how to Show the HR service only to this group on the Case creation page and other agents should not see this.
Hello I am having an issue in the hr workspace where in the playbook view the message "This activity will become available after the previous activities are completed" is displaying like the record hasnt triggered yet even though it has. This also me...
Hi,I have created a table in a scoped Application.How can I hide the "Delete"UI action in both form and list with out modifying Access controls?